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# IT Support Analyst

- **Company:** EaglePicher Technologies
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, VoIP, Virtual Private Networks (VPN), Microsoft Office, Office365, Information Technology, Laptops, Hardware Asset Management
- **Published:** October 7, 2026
- **Apply:** https://www.dice.com/job-detail/f549262d-40f6-4292-becf-72bae51b1d6d

## About the Role

* Bachelor's Degree in Business or Information Technology preferred. A+ Certification / Experience in Microsoft Office 365 suite a plus.
 * Working Knowledge of Windows Active Directory, Windows OS, and Mac OS and VPN.
 * Experience with Microsoft Office 365, VOIP, networked printers, laptops, and workstations.
 * Ability to work independently or in a group.
 * Experience troubleshooting and documenting Software and Hardware issues.
 * Ability to communicate effectively both orally and in writing, in person and by telephone.
 * Ability to deliver training to end users, whose technical skills may range from beginner to expert.
 * Capability for immediate self-education in use of new systems, and software applications.
 * Strong customer service skills and technical phone support experience.
 * An understanding of the impact of technology on remotely located end users.
 * U.S. Persons.

## Description

IT Support Analyst responsibilities include providing Help Desk support. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. If you also have hands-on experience with technical projects, we'd like to meet you. Your goal will be to leverage tech solutions to meet organizational needs.

Responsibilities

Responsibilities

 * Provide Help Desk for end-user and PC issues and requests
 * Participates in technology projects and implementation
 * Complete tasks such as hardware inventory, shipping, testing, etc.
 * Works independently or as a team member on new applications, processes, or projects
 * Provide the best possible support for customers to reduce end user downtime
 * Respond to escalated end-user issues
 * All other duties as assigned