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# ON-SITE - Desktop Support

- **Company:** Greycell Labs
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe InDesign, Antivirus Softwares, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Software Debugging, Multi-Factor Authentication, Virtual Private Networks (VPN), Print Servers, Public Key Infrastructure, Windows PowerShell, Software Engineering, Virtual Local Area Networks, Scripting, Firewalls (Computer Science)
- **Published:** October 7, 2026
- **Apply:** https://www.dice.com/job-detail/01fb9dc3-30b0-4e47-bf3a-f8edc48c02a7

## About the Role

* 36 Months experience in the field of Desktop Support

 * 36 Months experience with technical approaches in design, build testing, and debugging problems.

 * 36 Months experience in mobile device management (MDM) solutions.

 * 36 Months experience with Active Directory group policy standards

 * 36 Months experience with Networking concepts (DHCP, VLANs, ACLs, Firewalls, etc).

 * 36 Months of Windows 7 & 10 experience including 64 bit operating systems.

 * 36 Months of scripting language experience - Power Shell preferred

 * 36 Months of experience with client-based security management tools including anti-virus, PKI, HDD encryption, and general client based security hardening.

 * 36 Months of experience with Window image deployment using MDT.

 * 36 Months experience with advanced troubleshooting and support for VPN, 2 Factor Authentication, and network printing.

 * 36 Months active Directory management experience

 * 36 Months experience with cyber security best practices and compliance

 * 36 Months experience with Intel workstation hardware and operating systems

 * 36 Months of experience of analytical and problem-solving abilities dealing with hardware and software issues.

 * 36 Months of engineer experience: research, analysis, planning and implementation.

 * Certifications relevant to MS Windows

## Description

Detailed Job Description: The candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.