> Markdown version of [/jobs/ext/3605670-it-support-associate-ii-ops-tech-solutions-ots](https://www.wearedevelopers.com/jobs/ext/3605670-it-support-associate-ii-ops-tech-solutions-ots). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Associate II, Ops Tech Solutions (OTS)

- **Company:** Amazon.com, Inc.
- **Location:** Loveland, CO, United States
- **Salary:** $51,792.0 - $70,699.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, CompTIA Network+, Linux, Red Hat Enterprise Linux, Information Technology, Cisco
- **Published:** October 7, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/28085222/It-Support-Associate-Ii-Ops-Tech-Solutions-Ots-Colorado-Loveland-7375

## About the Role

Experience troubleshooting integrated and interdependent computer systems

 - Experience in a dynamic environment with a high degree of customer service
 - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
 - 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

 - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

## Description

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon., Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.

 - Handling support requests and procedures across the network.
 - Assisting in training new hires.
 - Continuous learning of new technologies.
 - Supporting customers from multiple buildings in the area, as well as remote customers.
 - Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
 - Traveling within your local or regional area to support our customers.
 - Flexibility with schedule, shift rotation between days & nights