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# Desktop Support Technician

- **Company:** Ovation Workplace Services Inc.
- **Location:** Edna, TX, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple IOS, Computer Literacy, Data Centers, Desktop Computing, Issue Tracking Systems, Jabber, Microsoft Office, Software Engineering, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Information Technology, Laptops
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=152d644145223f8a

## About the Role

* Education: Associate's or Bachelor's degree in IT, Computer Science or a related field, or equivalent experience.
 * Experience: 18+ months in desktop support or help desk, including Windows 10/11.
 * Certifications (Preferred): CompTIA A+; MCP or Microsoft 365 Fundamentals.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

 * Windows, Active Directory, GPOs and Office 365
 * PC and laptop hardware troubleshooting
 * Antivirus, endpoint protection and encryption tools
 * Ticketing systems and ITSM practices
 * MDM platforms (iOS and Android)
 * Strong problem-solving, multitasking and SLA management
 * Clear communication and a customer-service focus
 * Availability for evenings and weekends as needed, * SCCM: 3 years (Required)
 * Desktop support: 3 years (Required)
 * Active Directory: 3 years (Required)

## Description

The Desktop Support Technician gives first- and second-level support on-site and remotely. The role covers hardware, software and application troubleshooting, ticket documentation, and escalation to meet SLAs., * Provide L1/L2 support by phone, remote tools and on-site.

 * Log and track all incidents and requests in the ticketing system.
 * Install, configure and troubleshoot Windows 10/11 and Office 365, with basic macOS support.
 * Support enterprise apps such as Cisco Jabber.
 * Set up, maintain and repair desktops, laptops, printers and peripherals.
 * Diagnose network, hardware and software issues.
 * Support MDM for iOS and Android devices.
 * Coordinate with vendors on AV issues, and keep users updated on ticket status.
 * Perform other duties as assigned., Reasonable accommodations are available under the ADA and applicable state law.
 * Regular sitting, standing, walking and computer use
 * Occasional lifting of IT equipment up to 50 lbs
 * Bending, kneeling or crouching to install or service equipment
 * Office or data center setting with moderate noise
 * Travel to multiple sites or client locations as needed