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# Product Support Specialist - Dive

- **Company:** Garmin Ltd
- **Location:** Salem, MA, United States
- **Salary:** $141,000.0 - $231,000.0
- **Contract:** Permanent contract
- **Skills:** Data Governance, Garmin
- **Published:** October 7, 2026
- **Apply:** https://www.jofdav.com/jobs/60017000-product-support-specialist-dive

## About the Role

* High School Diploma or GED
 * Demonstrated interest for the product segment and interest in developing product knowledge
 * Demonstrated customer service expertise
 * Demonstrated strong and effective verbal, written, and interpersonal communication skills
 * Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
 * Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
 * Demonstrated reliable and predictable attendance
 * Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

 * Fluency in Spanish, Portuguese and/or French languages in addition to English
 * Diving Experience

## Description

* Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
 * Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
 * Become knowledgeable in the specifications, capabilities and operation of Garmin products
 * Remain current on changes in policies, procedures, and product offerings
 * Complete tasks and/or projects of basic complexity within defined process accurately and timely
 * Thoroughly document work in an organized and timely manner
 * Work a consistent and reliable schedule as identified by management