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# Computer Support Associate I - Infrastructure

- **Company:** Epitec, Inc.
- **Location:** Clarion, IA, United States
- **Experience:** Starter
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Artificial Intelligence, Business Software, Cyber Security, Computer Literacy, Common Desktop Environments, Issue Tracking Systems, Python (Programming Language), Microsoft Office, Networking Basics, Windows PowerShell, Microsoft Copilot, Scripting, Vba Programming Language, GPT, Servicenow
- **Published:** October 7, 2026
- **Apply:** https://www.dice.com/job-detail/c3a82d80-9f8f-4a1f-8aa8-bdfee4741240

## About the Role

* Knowledge of Windows operating systems and basic computing concepts.
 * Understanding of networking fundamentals and desktop support practices.
 * Strong customer service and communication skills.
 * Experience using Microsoft Office and common business applications.
 * Basic understanding of computer security concepts and policies.
 * Ability to document work accurately and follow established processes.
 * Valid driver's license and reliable transportation for travel between local sites., * 1+ year of IT support, help desk, desktop support, or technical support experience.
 * Recent college graduates with applicable coursework or internships are encouraged to apply.
 * Experience with ServiceNow or similar ticketing systems.
 * Familiarity with AI tools such as Microsoft Copilot, ChatGPT, or similar technologies.
 * Exposure to scripting, automation, or programming concepts such as PowerShell, Python, VB/VBA, or similar tools.

## Description

We're seeking an IT support technician to provide hands-on desktop support across multiple locations. This role is a mix of technical troubleshooting and operational support, with approximately 60% of the time spent on the shop floor and 40% in an office environment. The ideal candidate enjoys helping end users, solving technical issues, and working independently in a fast-paced setting.
Responsibilities

 * Provide onsite desktop and technical support for end users.
 * Respond to and resolve tickets through a ServiceNow-based support queue.
 * Image and deploy computers, perform hardware replacements, and support workstation setups.
 * Troubleshoot Windows operating systems and common desktop-related issues.
 * Support printers, including toner replacement, basic maintenance, and troubleshooting.
 * Maintain accurate asset inventory records and update asset management systems.
 * Follow documented knowledge base articles and established support procedures.
 * Create and maintain records, process logs, inventory documentation, and incident reports.
 * Coordinate equipment maintenance, monitor inventory levels, and order supplies as needed.
 * Escalate issues that fall outside documented procedures to appropriate support teams.
 * Travel between local facilities to provide onsite support.
 * Assist with various operational and administrative support tasks as needed., * Climate-controlled office environment with occasional work on a manufacturing/shop floor.
 * Safety footwear with metatarsal protection required on the first day.
 * Opportunity to assist with elevated work using lifts when needed (not a mandatory job requirement).
 * Visa sponsorship is not available for this position now or in the future.