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# IT Service Desk Specialist II

- **Company:** AMERICAN SYSTEMS
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $40,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Cyber Security, Information Technology
- **Published:** October 7, 2026
- **Apply:** https://diversityjobs.com/career/18559646/It-Service-Desk-Specialist-Ii-Colorado-Air-Force-Academy

## About the Role

* Bachelors Degree or 4-5 years of related work experience
 * DoD 8570 Certification (Security+ CE or equivalent) required.
 * Favorable Tier III Public Trust Clearance Required.

## Description

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.

 * Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
 * Acts as the escalation path to resolve moderate to highly complex technical issues.
 * Provides support for call overflow during peak time or reduced staff during off peak hours.