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# IT Operations Officer

- **Company:** Industrial and Commerce Bank Of China USA NA
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Computer Networks, Disaster Recovery, Monitoring of Systems, Information Technology Operations, Linux Servers, Microsoft Software, System Availability, Computer Equipment
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=aea6cb3c485329fe

## About the Role

In order to perform the job successfully, an individual should demonstrate the following competencies:

 * Knowledge and experience in general banking IT operations, technical support, and/or infrastructure monitoring.
 * Familiarity with ITIL practices for incident, problem, and change management.
 * Basic understanding of Windows/Linux servers, networking concepts.
 * Strong analytical, troubleshooting, and communication skills.

Required Education and Experience:

 * Bachelor's degree (B. A. or B. S.) from four-year college or university or equivalent combination of education and work experience.
 * 3 to 7 years of related experience and/or training.

Additional Qualifications:

Knowledge of Computer Operating Systems, Windows, Microsoft applications.

Language/Communication Skills:

Proficiency in Mandarin highly desirable.

## Description

Summary/Objective: Under the direction of the Head Of IT, takes complete responsibility for the day-to-day operations, user support and branch/office IT environment. Must be prepared to work a flexible schedule including nights and weekends., Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 * Direct responsibility for supervising, evaluating and training IT operations staff in performing duties including off-hour coverage.
 * Arrange training and assist end users to learn and use new applications.
 * Maintain accurate and up-to-date computer hardware and software inventory control and update configuration information.
 * Maintain operational dashboards, daily health checks, and system availability reports.
 * Work with internal teams to resolve recurring technical issues and improve operational workflows.
 * Maintain and update standard day-to-day operating procedures.
 * Support patching, change management, and scheduled maintenance activities.
 * Assist with disaster recovery tests and business continuity planning exercises.
 * Contribute to compliance, audit, and security tasks by generating logs and documentation when required.
 * Collaborate with application support, infrastructure, and cybersecurity teams for seamless operations.