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# IT Service Desk Agent

- **Company:** Infosys
- **Location:** Alpharetta, GA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Business Software, Collaborative Software, Electronic Mailing, Issue Tracking Systems, LiveChat, Network Connections, Information Technology, Laptops
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=73684468337598a4

## About the Role

* This position is based in Alpharetta, GA. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.
 * High School Diploma/GED or equivalent educational qualification.
 * At least 0-1 years of Information Technology experience
 * Responsible for providing timely resolution of IT-related issues, ensuring minimal disruption to business operations, and delivering a high level of customer service.
 * Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
 * Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems
 * Handle incidents, service requests, and troubleshooting activities across a variety of technologies, including desktops, laptops, mobile devices, operating systems, business applications, network connectivity, email systems, and collaboration tools.
 * Diagnose technical problems, provide first-level support, escalate complex issues to specialized teams when necessary, and maintain accurate documentation within ticketing systems.
 * Proficient in both oral and written communication, ensuring clarity and professionalism in all interactions
 * Self-motivated with the ability to work independently and prioritize tasks under pressure.
 * Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and Weekends

Preferred Qualifications:

 * Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
 * Extraordinary Planning, Project Management, Coordination, and Analytical skills
 * Hands-on experience in working in Global Delivery Model with onsite/offshore resources
 * Exceptional Organizational Skills
 * Ability to manage and prioritize tasks efficiently
 * Readiness to demonstrate a proactive attitude
 * Solid attention to detail and excellent written and verbal communication skills are required
 * Ability to work in team in diverse/ multiple stakeholder environment
 * Exposure to Computer Operating skills
 * Attention to detail and problem-solving abilities.

The job entails sitting as well as working at a computer for extended periods of time providing front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.