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# Network Support Engineer L1

- **Company:** Panor Corp.
- **Location:** United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Access Network, Complex Networks, CompTIA Network+, Computer Engineering, Data Governance, Dynamic Host Configuration Protocol, Domain Name System (DNS), Cryptographic Protocols, Hypertext Transfer Protocols (HTTP), Network Topologies, Information Technology Operations, Subnetting, Traceroute, Virtual Private Networks (VPN), OSI Models, Network Connections, Network Diagnostics, Network Monitoring, Routing, Network Administration, Network Protocols, Ping (Networking Utility), PuTTY, Simple Network Management Protocols, TCP/IP, Wireshark, Wide Area Networks, Wi-Fi Technology, Network Routers, Information Technology, Network Support, Cisco
- **Published:** October 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/4473968b-6f2c-4fb1-b5c2-ac41dd8e67c2/network-support-engineer-l

## About the Role

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 * Education: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field (Required).
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 * Experience: 0-2 years of experience in network administration, IT helpdesk, or technical support environments.
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 * Technical Skills (Required):
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 * Strong foundational knowledge of TCP/IP, OSI model, routing/switching concepts, Subnetting, and VPNs.
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 * Familiarity with network diagnostics tools (Ping, Traceroute, Wireshark, Putty)., * Excellent troubleshooting, organizational, and technical writing skills.

## Description

We are seeking a detail-oriented Network Support Engineer L1 to monitor, support, and maintain our core network infrastructure and daily IT operations. In this role, you will act as the vital link between end-users, system administrators, and infrastructure teams, ensuring maximum uptime, fast incident resolution, and strict adherence to network security protocols and industry standards., * Network Monitoring & Incident Management: Perform daily network checks, monitor system health, log support tickets, and resolve Tier 1 network connectivity and hardware issues.
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 * Troubleshooting & Maintenance: Diagnose LAN/WAN, Wi-Fi, VPN, and DNS/DHCP issues; perform basic router and switch configuration updates; escalate complex network outages promptly to L2/L3 engineering teams.
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 * Documentation & Compliance: Maintain accurate network topology diagrams, device inventories, and standard operating procedures (SOPs); ensure compliance with IT security policies and data governance standards.
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 * Technical Support: Assist internal employees and clients with network access, onboarding, and connectivity troubleshooting across hybrid workplace environments.
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 * Vendor & Asset Coordination: Serve as a point of contact for ISP vendor ticketing, hardware dispatch, and third-party technical support during network maintenance windows.
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