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# Technical Support Representative - Las Vegas, Nevada

- **Company:** iCIMS
- **Location:** Las Vegas, NV, United States
- **Experience:** Expert
- **Salary:** $41,600.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Private Networks, Systems Integration, ICIMS
- **Published:** October 7, 2026
- **Apply:** https://www.jofdav.com/jobs/60019613-technical-support-representative-las-vegas-nevada

## About the Role

* High School Diploma or GED equivalent required
 * Minimum 1 year customer facing experience required; prior troubleshooting experience a plus
 * Must live within commutable distance of Las Vegas, NV to accommodate in-office schedule
 * Willingness and ability to work 12 to 16 weekend shifts per year? (A weekend shift equals a Saturday or Sunday shift, not both weekend days.)
 * You are authorized to work in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, either immediately or at any time in the future. Lutron does not offer work visa sponsorship for this position.

## Description

DIY Team Responsibilities:

 * Serve as a trusted advisor to current and prospective customers by offering expert guidance on product education, selection, and compatibility - acting as a one-stop solution for their needs.
 * Build strong customer relationships through clear, confident communication and exceptional interpersonal skills that foster trust and satisfaction.
 * Provide calm, reliable support to customers navigating technical challenges, ensuring a smooth and reassuring experience.

Pro Team Responsibilities:

 * Diagnose and resolve complex product issues by applying your technical expertise and problem-solving skills.
 * Support residential and commercial installations using your knowledge of electrical systems, networking, and system integration.
 * Collaborate cross-functionally with engineering and product teams to share detailed insights and feedback that drive continuous improvement.

Overall, you will be:

 * Acting as the voice of the customer, advocating for their needs and experiences while expanding your internal network across departments.
 * Thinking creatively and strategically to develop innovative solutions that address business challenges and enhance customer satisfaction.
 * Upholding our position as an industry leader with your impressive communication and problem-solving skills.