> Markdown version of [/jobs/ext/3607428-av-end-user-support-engineer](https://www.wearedevelopers.com/jobs/ext/3607428-av-end-user-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# AV & End User Support Engineer

- **Company:** MMD Services
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Computer-Generated Imagery, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), TCP/IP, Virtual Local Area Networks, Peripherals, 3-tier Architectures
- **Published:** October 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/2a5c9c09-58e4-4e25-8174-db7b93281047/sr-av-event-support-technician

## About the Role

* Strong senior-level enterprise AV support experience, with exposure to Tier 3 troubleshooting and escalations.
\n

 * Strong working experience with Zoom Rooms and familiarity with Zoom administration.
\n

 * Hands-on experience with Logitech environments and working knowledge of Logitech Sync and Q-SYS.
\n

 * Solid understanding of AV signal flow and AV-over-IP concepts.
\n

 * Working experience with professional audio, DSPs, cameras, and video switching.
\n

 * Strong networking fundamentals and the ability to quickly isolate AV, platform, network, and endpoint issues.

## Description

* Provide senior-level support and escalation coverage for AV, conferencing, collaboration, and end-user technology issues.
\n

 * Step in as needed to support broader end-user and operations functions including computer imaging, workstation deployments, monitor setup, peripherals, hardware swaps, and general IT troubleshooting.
\n

 * Support special projects and broader end-user technology initiatives, approximately 20% of the role.
\n

 * Partner closely with AV, end-user support, infrastructure, engineering teams, vendors, integrators, and MSP resources.
\n

 * Support and troubleshoot enterprise-grade Unified Communications endpoints including Zoom Rooms and Logitech endpoints, with working knowledge of AV&C platforms such as Q-SYS.
\n

 * Troubleshoot audio/video signal flow, cameras, displays, control systems, and AV-over-IP environments, escalating highly complex issues when appropriate.
\n

 * Support audio mixer boards, DSPs, microphones, PTZ cameras, camera/video switchers, LED walls, and executive meeting spaces.
\n

 * Diagnose network-related AV issues involving TCP/IP, VLANs, DHCP, DNS, QoS, and general connectivity.
\n

 * Provide hands-on technical support for executive meetings, events, interviews, and other high-visibility business functions.
\n, * Hands-on experience supporting end-user technology including computers, monitors, peripherals, workstation setup, imaging, and general desktop support.
\n

 * Comfortable supporting AV escalations while also moving into broader day-to-day IT support as business needs shift.
\n

 * Experience supporting executive-facing, event-driven, or highly visible corporate environments.
\n