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# Desktop Support Technician

- **Company:** CareerCircle
- **Location:** Pleasanton, CA, United States
- **Experience:** Expert
- **Salary:** $58,240.0 - $66,560.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, BASIC (Programming Language), Bomgar, Microsoft Outlook, Spreadsheets, Collaborative Software, Dynamic Host Configuration Protocol, Common Desktop Environments, Desktop Computing, Linux, Document Management Systems, Domain Name System (DNS), Issue Tracking Systems, Python (Programming Language), Local Area Networks, Network Security, Network Troubleshooting, Microsoft Office, Microsoft Software, Networking Basics, Office Suite, Remote Access Technology, Remote Service Software, Software Deployment, Software Engineering, TCP/IP, Virtual Machines, Wi-Fi Technology, Diagnostic Tools, Connectivity Problems, Office365, Tablet Computers, Software Troubleshooting, Peripherals, Microsoft InTune, Tanium Platform Expertise, Laptops, Servicenow
- **Published:** October 7, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ca/pleasanton/8436a43d-d6d6-4aaa-ba6c-2619d032c401

## About the Role

* 3-4 years of experience in a Service Desk, Help Desk, or Desktop Support role.
 * Experience supporting Windows and/or macOS operating systems.
 * Strong knowledge of Microsoft 365 and Office 365 applications.
 * Familiarity with ticketing systems such as ServiceNow.
 * Experience using remote support tools such as Bomgar.
 * Understanding of networking fundamentals, including DNS, DHCP, Wi-Fi, and basic connectivity troubleshooting.
 * Ability to troubleshoot common desktop hardware and software issues.
 * Strong communication, problem-solving, and customer service skills.
 * Ability to work independently and effectively manage multiple priorities.
 * Experience documenting technical issues and resolutions within a ticket management system.
 * Ability to work onsite Monday through Friday during standard business hours.
 * Flexibility to provide occasional after-hours or weekend support as needed., * Experience supporting executive users and conference room technologies.
 * Knowledge of hardware deployment, shipping logistics, and asset management processes.
 * Experience supporting Microsoft Teams and audiovisual collaboration platforms.
 * Familiarity with enterprise endpoint management and device lifecycle support.

Top Skills

 * Desktop & End-User Support
 * Windows & macOS Administration
 * Microsoft 365 / Office 365
 * ServiceNow Ticket Management
 * Bomgar Remote Support
 * Hardware & Software Troubleshooting
 * DNS, DHCP & Wi-Fi Networking
 * Laptop Deployment & Asset Management
 * Conference Room & AV Support
 * Customer Service & Communication Skills, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Mac OS
TCP/IP
Honesty
Writing
Tablets
Teamwork
Diplomacy
Voicemail
Operations
Leadership
Management
Tactfulness
Punctuality
Adaptability
Communication
Presentations
Accountability
Prioritization
Client Support
Professionalism
Time Management
Problem Solving
Customer Service
Microsoft Office
Asset Management
Customer Support
Active Listening
Virtual Machines
Network Security
Remote Computing
Business Success
Microsoft Outlook
Critical Thinking
Microsoft Windows
Quality Assurance
Influencing Skills
Business Valuation
Telecommunications
Incident Management
Local Area Networks
Document Management
Smartphone Operation
Remote Access Systems
Full Stack Development
Business Transformation
Interpersonal Communications
Ethical Standards And Conduct
Virtual Private Networks (VPN)
Zoom (Video Conferencing Tool)
Microsoft Intune (Mobile Device Management Software)
+0

Google IT Automation with Python

Google IT Support
IT Support
TEKsystems

Pleasanton, CA*On-Site

Mac OS
Triage
Bomgar
Operations
ServiceNow
Multitasking
Spreadsheets
Device Setup
Communication
Phone Support
Microsoft 365
Prioritization
System Support
Security Tools
Professionalism
Time Management
Desktop Support
Customer Service
Active Directory, Linux
Mac OS
Communication
Time Management
Problem Solving
Customer Service
Diagnostic Tools
Technical Issues
Operating Systems
Technical Support
Software Installation
Technical Documentation
Remote Technical Support
Troubleshooting (Problem Solving)
+0

## Description

Bomgar
Operations
Leadership
Management
ServiceNow
Coordinating
Communication
Microsoft 365
Problem Solving
Desktop Support
Microsoft Teams
Customer Service
Asset Management
Technical Issues
Operating Systems
Microsoft Outlook
Technical Support
Help Desk Support
Business Valuation
Endpoint Management
Software Installation
Full Stack Development
Network Troubleshooting
Business Transformation
Hardware Troubleshooting
Conference Room Technology
Common Desktop Environments
End-User Training And Support
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP), We are seeking a Desktop Support Technician to provide onsite technical support for end users in a corporate office environment. This role is responsible for troubleshooting hardware, software, networking, and collaboration technology issues while ensuring an exceptional customer experience. The ideal candidate will have experience in help desk or desktop support, strong Microsoft technologies knowledge, and the ability to independently manage support requests, hardware deployments, and conference room technology., * Provide onsite desktop and end-user support for Windows and macOS environments.

 * Troubleshoot and resolve hardware, software, operating system, and application-related issues.
 * Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and Office applications.
 * Diagnose and resolve network connectivity issues involving DNS, DHCP, Wi-Fi, and other basic networking technologies.
 * Utilize ServiceNow and remote support tools such as Bomgar to manage, troubleshoot, and resolve incidents and service requests.
 * Document troubleshooting steps, resolutions, and technical details within ServiceNow tickets.
 * Deploy, configure, and support desktops, laptops, mobile devices, and peripherals.
 * Coordinate laptop shipments and equipment provisioning to ensure new hires receive hardware on schedule.
 * Manage hardware recovery efforts by coordinating the shipment of return equipment boxes for offboarded employees.
 * Support conference room technology, executive meeting spaces, and company-wide town hall events.
 * Provide audiovisual and collaboration support for Microsoft Teams meetings and conference room systems.
 * Assist with device imaging, hardware refreshes, software installations, and asset management activities.
 * Escalate complex technical issues to appropriate support teams when necessary.
 * Maintain a high level of customer service while supporting users across the organization., Technical Support
Help Desk Support
Peripheral Devices
Business Valuation
Inventory Management
Microsoft Windows 10
Escalation Procedures
IT Service Management
Full Stack Development
Business Transformation
Troubleshooting (Problem Solving)
Tanium (Endpoint Management Software)
Dynamic Host Configuration Protocol (DHCP)
+0