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# Applications Specialist

- **Company:** Security Industry Specialists, Inc.
- **Location:** Seattle, WA, United States
- **Salary:** $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, JIRA, Databases, Issue Tracking Systems, Microsoft Office, Salesforce.Com, Tableau (Software)
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3c1120521b5a6231

## About the Role

* Bachelor's Degree or equivalent
 * Minimum of one year experience in a help desk role
 * Advanced knowledge of Excel
 * Salesforce Administrator Certification or experience with its third party apps- such as Tableau, Form Assembly, Conga, or Jitterbit- is a plus
 * Experience in Jira or FreshService a plus
 * Excellent time management, verbal and written communication, organizational, analytical, and problem-solving skills required
 * A dependable team player with business maturity, enthusiasm, and a positive attitude

## Description

* First point of contact in providing technical assistance for incoming requests and issues that may arrive via emails, chat, phone calls, in-person, or the company's ticketing system
 * Ensure all support requests are logged and categorized in our ticketing system even when they are not submitted natively
 * Perform daily tasks and run audit reports to support and maintain day-to-day operations
 * Create, manage, and maintain user licenses and access permissions across multiple platforms
 * Basic troubleshooting: password resets, account access, along with other common software problems
 * Create, manage, and maintain user licenses and access permissions across multiple platforms
 * Remain up to date on update releases including new functionality and changes that may impact our systems
 * Create validation rules to prevent user error
 * Assist end users in creating or editing reports, dashboards, or list views
 * Provide testing and QA support as needed
 * Assist in documenting existing processes and workflows to strengthen institutional knowledge
 * Perform other duties as assigned