> Markdown version of [/jobs/ext/3609039-it-technician](https://www.wearedevelopers.com/jobs/ext/3609039-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Technician

- **Company:** SWOON, LLC
- **Location:** Bolingbrook, IL, United States
- **Experience:** Experienced
- **Salary:** $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, ASP.NET, HTML, PHP (Programming Language), IBM AIX, IBM System I, Unix, Computer Programming, Databases, Networking Hardware, Microsoft Office, Windows Servers, Network Architecture, Oracle (Applications), Software Engineering, SQL Databases, VMware VSphere, Software Troubleshooting, Peripherals, Hardware Infrastructure, Communication Devices, Visual Basic Language, Cisco, Vmware
- **Published:** October 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/3cb972a8-df49-4f9a-88f9-1f2797ed25dc/it-technician

## About the Role

* 2+ years of IT customer-facing and/or technical support experience preferred.
 * Experience supporting printers, terminals, PCs, RF communication hardware, and related equipment.
 * Knowledge of Windows and Microsoft Office.
 * Familiarity with network infrastructure and server hardware/software, including Windows Server, Unix/AIX, iSeries/AS400, or VMware/vSphere.
 * Strong troubleshooting, communication, customer service, and problem-solving skills.
 * Ability to work Thursday-Sunday, 2:30 PM-12:30 AM, including weekends/holidays as needed.
 * Ability to travel up to 10% for business purposes.
 * Associate's degree in computer programming or a related field required; bachelor's preferred.

Preferred:

 * Network+, Microsoft, Cisco, or CompTIA certification.
 * Distribution center or manufacturing experience.
 * Experience with SQL, Visual Basic, Oracle, HTML, PHP, ASP, Access, or databases.

## Description

You'll provide technical support for production equipment, material handling systems, PCs, printers, and related hardware/software. This role will troubleshoot technical issues, identify recurring problems, coordinate permanent fixes, and work with customers and cross-functional IT teams., * Troubleshoot PCs, printers, terminals, RF communication hardware, and production equipment.

 * Identify recurring issues and work with IT, engineering, and vendors on permanent solutions.
 * Provide second- and third-level technical support.
 * Troubleshoot proprietary material handling software and systems.
 * Assist customers with complex hardware and software issues.
 * Partner with cross-functional teams to resolve technical problems.
 * Maintain inventory of PC peripherals, networking equipment, cables, printers, toner, and other equipment.
 * Document issues, findings, and recommended solutions.
 * Support deployment and repair of PCs, monitors, terminals, and printers.