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# IT Application Support Consultant

- **Company:** Katalyst Talent Agency
- **Location:** Kansas City, MO, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Databases, System Configuration, Issue Tracking Systems, Knowledge Management, Microsoft Office, Software Maintenance, Bluebeam, HybridCloud, Adobe, Engineering Base
- **Published:** October 7, 2026
- **Apply:** https://www.dice.com/job-detail/3cdc663e-7df3-4d7e-be0f-a65e4af915f4

## About the Role

* 5-8 years of experience in an Application Support role (AMS) in the Engineering domain (Application Maintenance and Support).
 * Experience installing, configuring, or supporting Microsoft Office, Bluebeam, Adobe, and Engineering applications.
 * Strong troubleshooting skills across applications, databases, and hybrid cloud environments.
 * Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service.
 * Strong command of ITIL processes (Incident, Problem, Change, and Knowledge Management).
 * Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
 * Effective written and verbal communication skills, including the ability to explain technical issues in simple terms that non-IT staff can understand.
 * Experience with issue tracking and reporting using relevant tools.