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# Salesforce Systems Analyst supporting CMS

- **Company:** Saxon Infotech Inc.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Agile Methodology, Data Analysis, Confluence, JIRA, Bug Tracking Systems, Code Coverage, Software Documentation, Data Transformation, Microsoft Visio, Microsoft PowerPoint, Scrum Methodology, Regression Testing, Salesforce.Com, Microsoft SharePoint, Systems Integration, Test Scripts, Salesforce Sales Cloud, Information Technology, Testrail
- **Published:** October 7, 2026
- **Apply:** https://www.dice.com/job-detail/247463b7-e09d-4c7b-ab73-c76a37079bf4

## About the Role

· Bachelor's degree with 5+ years of relevant IT system testing experience.

· Active Salesforce Agentforce, Salesforce Certified Quality Analyst, Salesforce Business Analyst, and/or Salesforce Administrator certification.

· 5+ years of hands-on Salesforce experience, including experince with requirements, data modeling, documentation, or process development

· 5+ years of hands-on experince performing manual testing of Salesforce applications with any clouds, like Sales, Service or Experience Clouds.

· Experience developing user stories, acceptance criteria, and business process documentation.

· Expert experience with defect tracking tools such as JIRA.

· Experience developing and executing test cases, test scripts, or acceptance test procedures.

· Strong verbal and written communication skills, including the ability to interface with technical and non-technical stakeholders.

· Hands-on experience using JIRA, Confluence, and SharePoint or similar tools.

· Proficiency with Microsoft Excel, PowerPoint, Word, and Visio.

· Experience working in Agile (Scrum or SAFe) environments.

· Must be able to obtain T4 Public Trust clearance.

· Must have lived in the United States at least three (3) out of the last five (5) years.

PREFERRED QUALIFICATIONS:

· Experience working with the Centers for Medicare & Medicaid Services or other federal healthcare programs.

· Experience with test management tools (e.g., TestRail, Zephyr, or equivalent).

· Experience supporting automation testers (not performing automation directly but understanding frameworks).

· Experience validating Salesforce integrations, workflows, or data transformations.

· Experience conducting data analysis or supporting reporting needs.

· Active SAFe or other Agile certification(s).

· Ability to work independently and manage multiple priorities.

· Strong analytical, problem solving, and process mapping skills.

· Familiarity with Section 508 testing or accessibility validation (not required but increases flexibility).

· Experience facilitating meetings, eliciting information from SMEs, and documenting complex business processes.

## Description

As a Salesforce Systems Analyst supporting CMS, a typical day will include:

· Identify and analyze business needs, conduct requirements gathering, and define scope and objectives for system and process changes.

· Serve as a liaison between business stakeholders and technical teams, documenting business processes, requirements, user stories, and acceptance criteria.

· Conduct fit-gap analysis between business requirements and Salesforce functionality.

· Support development of process flows, data requirements, and system documentation.

· Perform complex analytical tasks including data, cost/benefit, and process measurement analyses.

· Prepare and maintain project plans, schedules, and internal deadlines for deliverables.

· Monitor progress and report on performance to ensure contractual and schedule objectives are met.

· Participate in, and lead sections of client-facing meetings, capturing notes, action items, and follow-up tasks.

· Support backlog grooming, requirements prioritization, and sprint planning activities.

· Develop and refine documentation such as reports, briefing materials, and analysis summaries.

· Research and apply process improvement techniques and industry best practices.

· Collaborate with cross-functional teams to ensure alignment on requirements and delivery expectations.

· Develop test plans, test scenarios, test cases, and acceptance criteria aligned to Salesforce functionality.

· Execute functional testing, regression testing, and validation of Salesforce features, integrations, and workflows.

· Log, track, and retest defects in JIRA, partnering with developers and product owners to ensure timely resolution.

· Support release readiness by validating user stories against acceptance criteria and participating in sprint demos.

· Coordinate with QA teams and SMEs to ensure adequate test coverage across business processes.

· Perform early exploratory testing to identify potential issues or gaps prior to formal QA cycles.

· Support testing activities by clarifying requirements, validating user stories, and confirming acceptance criteria.