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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** Volunteers of America Texas - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Windows, Microsoft Outlook, Computer Networks, Databases, Hard Disk Drives, IBM ViaVoice, Office Suite, Microsoft PowerPoint, Software Systems, Computer Networking Systems, Enterprise Software Applications, Computer Equipment, Information Technology - **Published:** October 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d6cecf39765cb94e ## About the Role This position does not have direct organizational supervisory responsibilities., + MVR background check (good driving record) + Valid Texas driver's license * Criminal background check * Approval from BOP to work with Federal clients, if applicable * Approval from TDCJ to work in TDCJ-funded programs, if applicable, To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., * Strong computer skills, preferably in Windows, Word, PowerPoint, Outlook, database and network systems. * Must demonstrate very strong written and verbal communication skills, superior organizational and attention to detail skills, and exceptional follow-up capability. * Excellent organizational, analytical, and time management skills and writing skills required; ability to handle multiple tasks simultaneously and effectively manage shifting priorities. * Ability to exercise initiative and sound judgment and react with discretion under varying conditions. * Must have a bias for action, strong work ethic, flexibility, professionalism, customer orientation, and the flexibility to work in a team environment or independently, and under pressure successfully., * On occasion, must be able to travel and work weekends * Ability to work independently with little supervision. * Ability to define problems, collect data, establish facts and draw valid conclusions. * Ability to establish and maintain effective and appropriate relationships with the public, other authorities, agencies, and employees. * Able to respect and maintain confidentiality at all times. * Upholds organizational values. EDUCATION and/or EXPERIENCE: Bachelor's Degree in business, computer science or related field OR equivalent education and/or experience with two years' experience in IT support. CERTIFICATES, LICENSES, REGISTRATIONS Valid Texas driver's license with satisfactory MVR record (meets requirements to be insured). ## Description Essential Duties and Responsibilities include the following or are comparable to most of the following. Other duties may be assigned. * Provides telephone and online support to VOA Texas end-users for all IT needs. * Provides in person support for Houston region. * Coordinates activities within IT department and provides training as needed. * Provides updates, status and completion information to Director and/or users, via voice mail, e-mail or in-person communication. * Identifies and procures the hardware and software needed to satisfy user requirements. * Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises. * Loads appropriate software packages such as operating systems, networking components and office applications. * Assists in the customization and adaptation of existing programs to meet users' requirements. * Connects users to networks and provides training in facilities and applications. * Administers e-mail and anti-virus systems. * Ensure that the company applications are being effectively deployed and utilized by our programs and employees. * Coordinate application installation and acceptance with end users and provide user assistance on application operations. * Confer with personnel of business units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements such as forms of data input, how data is to be summarized and formats for reports. * Review computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system. * Study existing information-processing systems to evaluate effectiveness and develop new systems to improve production or workflow as required. * Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. * Upgrades system and corrects errors to maintain system. * Assists in research and procurement of computer accessories and supplies. * Identify and implement new technologies to increase features and value. * Completes any other job assignment as requested.