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# Application Support Engineer / Systems Support Engineer

- **Company:** VDart, Inc.
- **Location:** Juno Beach, United States
- **Contract:** Permanent contract
- **Skills:** Batch Processing, Cyber Security, Databases, System Configuration, Database Connection, Disaster Recovery, Information Technology Operations, Windows PowerShell, Ansible, Server Administration, Systems Integration, User Provisioning Software, Scripting, Enterprise Software Applications, Application Enhancement Tool
- **Published:** October 7, 2026
- **Apply:** https://www.dice.com/job-detail/53d932ef-7333-4b43-a8e7-42c9ae1072b0

## About the Role

* Experience in application support, systems support, IT operations, or a related technical environment.
 * Hands-on experience supporting enterprise applications such as NAMS and/or Asset Suite 9 is strongly preferred.
 * Strong troubleshooting and problem-solving skills.
 * Experience supporting applications, databases, infrastructure, interfaces, and integrations.
 * Knowledge of incident, change, and problem-management processes.
 * Experience with scripting or automation tools such as PowerShell or Ansible.
 * Strong documentation and communication skills.
 * Ability to work in a highly controlled, process-driven environment.
 * Ability to manage multiple priorities and collaborate effectively with technical teams and vendors.
 * Willingness to provide onsite and after-hours/on-call support when required.

## Description

We are seeking an experienced Application Support Engineer / Systems Support Engineer to provide hands-on operational and technical support for NAMS and Asset Suite 9 in a highly controlled enterprise environment. The ideal candidate will have strong application support and troubleshooting skills, be comfortable managing multiple priorities, and provide onsite technical support when required., * Provide daily operational and technical support for NAMS and Asset Suite 9.

 * Troubleshoot application, infrastructure, database connectivity, interface, printing, and user-access issues related to NAMS and Asset Suite 9.
 * Respond to incidents, service requests, and application alerts within established service-level expectations.
 * Support system startups, shutdowns, failovers, switchovers, disaster recovery exercises, and planned maintenance activities.
 * Perform NAMS and Asset Suite 9 environment validation following application upgrades, patching, server maintenance, database activities, or infrastructure changes.
 * Perform application health checks and identify availability or performance concerns.
 * Support batch processing, scheduled jobs, interfaces, integrations, and data-transfer activities.
 * Coordinate issue resolution across application, infrastructure, database, cybersecurity, networking, and vendor support teams.
 * Assist with user provisioning, access reviews, role assignments, and security-related support activities.
 * Develop and maintain operational procedures, troubleshooting guides, support documentation, and knowledge articles.
 * Participate in root-cause analysis and corrective-action activities for recurring or high-impact NAMS and Asset Suite 9 issues.
 * Identify opportunities to automate manual processes using Ansible, PowerShell, or other approved automation tools.
 * Support testing and implementation of application enhancements, patches, configuration changes, and infrastructure upgrades.
 * Maintain accurate records of incidents, changes, testing results, system configurations, and completed activities.
 * Provide onsite support for NAMS, Asset Suite 9, infrastructure, and other assigned technology tasks.
 * Participate in an on-call or after-hours support rotation when required.
 * Follow applicable cybersecurity, change-management, regulatory, safety, and site-access requirements.