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# Desktop Support / EUC Support Engineer

- **Company:** Nasscomm, Inc.
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Business Software, Desktop Computing, Virtual Private Networks (VPN), Azure Active Directory, Remote Service Software, Microsoft SharePoint, Wi-Fi Technology, Okta, Peripherals, Microsoft InTune, Laptops
- **Published:** October 7, 2026
- **Apply:** https://www.dice.com/job-detail/4c24659c-4ccf-4b2f-8f18-6eb34c3d38c3

## About the Role

* Three or more years of desktop or EUC support experience.
 * Strong Windows 10/11 troubleshooting experience; Mac support experience preferred.
 * Experience with Microsoft Active Directory, Entra ID, Intune, Microsoft 365, VPN, and VDI.
 * Practical troubleshooting of laptops, desktops, docking stations, displays, printers, scanners, and Wi-Fi.
 * Experience working in an ITSM/ticketing platform and following knowledge-centered support procedures.
 * Ability to work onsite in a healthcare/laboratory environment and follow security, access, privacy, and change-control requirements.
 * Strong escalation, documentation, and customer-service skills., * Three or more years of desktop or EUC support experience.
 * Strong Windows 10/11 troubleshooting experience; Mac support experience preferred.
 * Experience with Microsoft Active Directory, Entra ID, Intune, Microsoft 365, VPN, and VDI.
 * Practical troubleshooting of laptops, desktops, docking stations, displays, printers, scanners, and Wi-Fi.
 * Experience working in an ITSM/ticketing platform and following knowledge-centered support procedures.
 * Ability to work onsite in a healthcare/laboratory environment and follow security, access, privacy, and change-control requirements.
 * Strong escalation, documentation, and customer-service skills.

Skills - Nice to Have

 * Ability to work onsite in a healthcare/laboratory environment and follow security, access, privacy, and change-control requirements.
 * Strong escalation, documentation, and customer-service skills.

## Description

* Troubleshoot client-issued laptops, desktops, docking stations, displays, printers, scanners, Wi-Fi, VPN, and VDI connectivity.
 * Perform hands-on diagnosis and basic Layer 1 cable/device checks.
 * Resolve or assist with end-user incidents and service requests escalated by the remote Service Desk.
 * Troubleshoot end-user applications using approved knowledge articles and standard operating procedures.
 * Document work, actions, and resolution notes in the AHEAD ITSM platform.
 * Escalate infrastructure, security, network, application, hardware-repair, and vendor issues to the appropriate resolver group.
 * Coordinate with the remote Service Desk, infrastructure, Microsoft 365/Intune, network, security, and application teams.
 * Support Windows and Mac endpoints within the approved environment.

Environment in scope

 * Mayo Collaborative Services / NewCo managed-services environment.
 * Client-issued Windows and Mac endpoints.
 * Microsoft Active Directory and Microsoft Entra ID.
 * Microsoft 365 tenant-level services, including Teams, SharePoint, OneDrive, Exchange, and Intune.
 * VPN and VDI access.
 * Standard office peripherals, docking stations, monitors, printers, and scanners.
 * Network and endpoint services supported by the broader managed-infrastructure team.

Main applications and platforms
The SOW does not provide a definitive list of business applications for the onsite role. The named Microsoft platforms are:

 * Microsoft 365
 * Microsoft Teams
 * SharePoint Online
 * OneDrive
 * Exchange Online
 * Microsoft Intune
 * Microsoft Entra ID
 * Okta and Duo MFA, where applicable