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# Application Support Engineer

- **Company:** Ascii Group, LLC
- **Location:** Phoenix, AZ, United States
- **Salary:** $124,800.0
- **Contract:** Temporary contract
- **Skills:** Application Programming Interfaces (APIs), Software Deployment, Data Processing
- **Published:** October 7, 2026
- **Apply:** https://www.dice.com/job-detail/ab600736-8b54-46a6-8f12-a1b16a1647b4

## About the Role

We are seeking an experienced Application Production Support professional to provide Level 2 (L2) production support for critical applications and platforms. The ideal candidate will have strong troubleshooting and incident management skills, experience working across application, integration, API, file-processing, and infrastructure environments, and the ability to coordinate effectively with engineering, operations, business, and vendor teams., L2 Production/Application Support

 - Incident Management & RCA

 - API/Integration Troubleshooting

 - Monitoring & Production Deployments

 - Strong Communication & On-Call Support

## Description

The resource will be responsible for maintaining application stability, resolving production incidents, performing root cause analysis, supporting releases and deployments, and driving continuous operational improvements.

Responsibilities

· Serve as the primary L2 support resource for production applications and platforms.

· Investigate, troubleshoot, and resolve application, integration, API, file-processing, and infrastructure-related incidents.

· Perform root cause analysis and work with engineering teams to implement permanent solutions.

· Own incident resolution activities and escalate issues to L3 teams when required.

· Participate in on-call rotations and critical incident response activities.

· Monitor application health, alerts, dashboards, and operational metrics.

· Respond to production issues within established SLAs and support procedures.