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# Desktop Support Analyst

- **Company:** Pyramid Consulting Inc.
- **Location:** Santa Clara, CA, United States
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Software Applications, Systems Engineering, Microsoft Azure, Bash Shell, Ubuntu (Operating System), Communications Protocols, Desktop Computing, Linux, Perl (Programming Language), Office Automation, Remote Access Technology, Windows Desktop, Computer Equipment, Printer Maintenance, GXP
- **Published:** October 7, 2026
- **Apply:** https://www.dice.com/job-detail/a6d4ad8a-57ad-4ce3-8a7d-1ef49c976ccd

## About the Role

* Nice to have: College degree or equivalent experience.
 * Microsoft Certified Systems Engineer (MCSE).
 * Familiarity with Windows Domain and Azure.
 * 5+ years of experience in desktop support, with at least 1 year in a Linux environment (Ubuntu preferred).
 * Strong expertise in Windows desktop operating systems and advanced troubleshooting skills.
 * Hands-on experience with Shell/Bash or Perl scripting.
 * Knowledge of GxP/validated systems is highly preferred.
 * Intermediate knowledge of LAN environments and communication protocols.
 * Creativity and advanced problem-solving skills.

## Description

* Provide complex technical support for desktop, software, and hardware installation, including remote access technologies.
 * Analyze, diagnose, and resolve issues with desktop computers, operating systems, and application software.
 * Collaborate with user groups and IT partners to address technical issues and implement solutions.
 * Manage the lifecycle of desktop technology, including procurement, refresh, and disposition processes.
 * Coordinate technical work orders for installations, moves, adds, and changes within the desktop environment.
 * Document hardware/software changes and maintain inventory records.
 * Troubleshoot and analyze PC hardware, operating systems (Windows 7, Windows 10, Linux), and office automation software.
 * Engage in audio/video setup and troubleshooting, along with printer maintenance.