> Markdown version of [/jobs/ext/3609956-help-desk-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/3609956-help-desk-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Hamilton, MA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Issue Tracking Systems
- **Published:** October 7, 2026
- **Apply:** https://www.dice.com/job-detail/71d96e5e-624c-42c3-9749-a7cf3076ff26

## About the Role

Experience providing help desk or desktop support in a detail-focused IT environment.
Working knowledge of Active Directory for user account administration and access support.
Familiarity with Microsoft Windows and Windows 10 troubleshooting in a business setting.
Ability to perform basic technical diagnosis across hardware, software, and desktop systems.
Experience managing and responding to service desk tickets with strong attention to detail.
Strong communication skills with the ability to support users in a clear and effective manner., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users. This is a Contract position for a detail-oriented individual who can resolve everyday hardware, software, and account-related issues while delivering dependable customer support. The ideal candidate is comfortable working with Microsoft Windows environments, handling service desk requests, and troubleshooting desktop problems efficiently., Deliver front-line technical support for desktop, laptop, and Windows-related issues reported by employees.
Investigate and resolve service desk tickets in a timely manner, ensuring clear communication and accurate issue tracking.
Support user account access and permissions within Active Directory, including routine maintenance and updates.
Diagnose common hardware, software, and operating system problems and apply practical solutions to restore productivity.
Set up, configure, and maintain end-user devices and workplace technology as needed.
Escalate more complex incidents when necessary while documenting troubleshooting steps and outcomes.
Assist with Microsoft Windows 10 support tasks, including user guidance, configuration adjustments, and issue resolution.