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# Help Desk / Level I IT Technician

- **Company:** Hamilton Telecommunications
- **Location:** Grand Island, NE, United States
- **Experience:** Starter
- **Contract:** Internship / Graduate position
- **Skills:** Network Service, CompTIA Strata - PC Hardware Technology Engineer, Network Routers, Storage Devices, Software Troubleshooting, Malware, Network Server
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ea03609bd50a8b60

## About the Role

* Basic knowledge of Windows, PC hardware and software, networks, routers, and servers.
 * IT education, training, or coursework.
 * Customer service or technical support experience from prior related work experience, school, or internships.
 * CompTIA A+, CCNA, or a related certification; equivalent knowledge or experience is welcome.
 * Strong troubleshooting, communication, teamwork, and organizational skills.
 * Valid driver's license and ability to travel to local client sites.

Physical Requirements:

 * Ability to lift and move at least 25 pounds regularly and up to 50 pounds occasionally.
 * Ability to use hand tools and work with computer, networking, and other electronic equipment.
 * Ability to stand, crouch, kneel, and climb ladders or stairs as needed.
 * Ability to see and hear visual and audible signals from technical equipment.

## Description

* Assess client technology needs, diagnose issues, and recommend effective hardware, software, and network solutions.
 * Install, configure, test, and maintain servers, workstations, operating systems, software, storage devices, routers, switches, printers, cabling, and related equipment.
 * Troubleshoot and resolve hardware, software, network, internet, malware, and user-related issues through phone, remote, and in-person support.
 * Communicate solutions clearly, educate end users on preventive practices, and provide timely status and completion updates.
 * Document service activity and coordinate assigned work with the help desk, network services, and other technical team members.
 * Support client service and business needs by gathering information for quotes, identifying appropriate additional services, assisting with occasional front-office tasks, and performing other related duties as assigned.