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# Desktop Support Technician

- **Company:** Happy Returns
- **Location:** Southaven, MS, United States
- **Experience:** Experienced
- **Salary:** $48,568.0 - $78,936.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Cyber Security, Computer Networks, Desktop Computing, Local Security Policy, Microsoft Office, Network Protocols, Proprietary Software, Software Engineering, Software Systems, Network Support, Laptops, User Accounts
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=758e1c3a27bb9a9b

## About the Role

* Proven experience as an IT Desktop Support Technician or similar role.
 * Excellent knowledge of Windows operating systems.
 * Strong troubleshooting skills for hardware and software issues.
 * Familiarity with network protocols and configurations.
 * Proficient in Microsoft Office Suite and other common business applications.
 * Ability to effectively communicate technical information to non-technical users.
 * Strong organizational and time management skills.
 * Ability to work independently and collaboratively in a fast-paced environment.
 * A customer-oriented mindset with a strong commitment to providing exceptional service.
 * IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Education and Experience:

 * High school diploma or equivalent required.
 * Associate or bachelor's degree in a related field preferred.
 * Minimum of 2 years of experience in a similar IT support role.

## Description

Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet-which we do through our unique combination of proprietary software and reverse logistics. We invented 3rd-party box-free consolidated returns-which have since become the industry standard-and we provide the only end-to-end returns solution that is not only delightful for customers but also saves money for retailers and is better for the planet.

Happy Returns is:

 * A UPS Company
 * Loved and adored by shoppers - for proof, check out our 93 NPS
 * Experiencing rapid growth
 * Seeking top talent to contribute to the expansion of the business

Responsibilities:

 * Install, configure, and troubleshoot hardware and software systems for desktops, laptops, label printers, scanners and mobile devices.
 * Provide technical support to end-users by resolving hardware and software issues in a timely manner.
 * Provide tier 1 network support and troubleshooting.
 * Set up and maintain user accounts, permissions, and security settings.
 * Assist in the deployment and maintenance of network printers and other peripheral devices.
 * Develop a deep understanding of our internal applications and participate in feature changes, escalations and testing
 * Collaborate with the IT team to identify and implement process improvements and system upgrades.
 * Monitor and maintain inventory of IT equipment and supplies.
 * Document and update IT procedures and troubleshooting guides.
 * Ensure compliance with company policies and procedures related to IT security and data protection.