> Markdown version of [/jobs/ext/3610588-tier-ii-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/3610588-tier-ii-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tier II IT Support Engineer

- **Company:** MCR, LLC
- **Location:** Madison, WI, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Software, Virtualization Technology, Vmware
- **Published:** October 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/9972584d-8f91-480f-8a59-1ccaacd0f718/tier-ii-it-support-engineer-trainer-and-mentor

## About the Role

* 3+ years of IT, MSP, or systems support experience.
\n

 * Strong troubleshooting skills across Windows, Microsoft 365, networking, and virtualization.
\n

 * Excellent communication skills with both business clients and technical teammates.
\n

 * A passion for mentoring and developing other technicians.
\n

 * A mindset focused on improving systems, processes, and operational efficiency, not simply closing tickets.
\n

 * Strong ownership, accountability, and follow-through.
\n

 * Relevant certifications such as CompTIA, Microsoft, VMware, or similar are valued, but practical experience, curiosity, initiative, and problem-solving ability matter more.
\n