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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Engineer II Organization - **Company:** Goomi Group - **Location:** Denver, CO, United States - **Experience:** Expert - **Salary:** $72,960.0 - $115,200.0 - **Contract:** Permanent contract - **Skills:** JIRA, Border Gateway Protocol, Computer Networks, Distributed Data Store, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Internet Protocol, Subnetting, Multi-protocol Systems, Network Troubleshooting, Nagios, Network Architecture, Network Forensics, Network Monitoring, Routing, Network Administration, Open Shortest Path First (OSPF), Paessler Router Traffic Grapher, Performance Tuning, Service Pack, Virtual Local Area Networks, Network Switches, Network Routing, Network Routers, Computer Network Operations, Juniper, Data Center Networking, Information Technology, SolarWinds (Software), Network Support, Cisco, Network Optimization, Servicenow - **Published:** October 7, 2026 - **Apply:** https://www.careerbuilder.com/job-details/network-operations-engineer-ii-denver-co--3afd89ce-3f58-456a-9a4f-029d74acf914 ## About the Role Technical Skills * Expertise in Data Center networking, including rack installations, routers, switches, VLANs, and routing protocols (BGP, OSPF, MPLS, etc.). * Strong experience troubleshooting Layer 1-3 network issues in a large-scale production environment. * Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar). * Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers. * Experience capturing and analyzing network traffic for troubleshooting. * Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent). Soft Skills & Work Ethic * Strong analytical skills, problem-solving mindset, and ability to work autonomously. * Excellent communication and documentation skills for incident tracking and resolution. * Proven ability to work in a fast-paced, mission-critical environment. * Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues., * Bachelor's degree in Computer Science, Networking, or a related field (or equivalent experience). * 5+ years of network operations experience, with a focus on Data Center networks. * Certifications preferred: * CCNP (Cisco Certified Network Professional) * JNCIP (Juniper Networks Certified Internet Professional) * ITIL v4 (for incident and service management), Analysis Skills, Asset Management, Atlassian JIRA, Auditing, Automation, BGP Routing Protocol, Best Practices, CCNP - Cisco Certified Network Professional, Capacity Management, Communication Skills, Computer Networks, Computer Science, Continuous Improvement, Customer Escalations, DNS (Domain Name System), Documentation, Facilities Management, Health Maintenance Organization (HMO), IP (Internet Protocol), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Incident Response, JNCIP - Juniper Networks Certified Internet Professional, MPLS (Multi-Protocol Label Switching), Machine Tool, Maintain Compliance, Maintenance Services, Nagios Monitoring Tool, Network Administration/Management, Network Monitoring, Network Operations Center, Network Performance/Analysis, Network Routers, Network Routing, Network Support, Network Switching, Network System Hardware, Network Traffic Analysis, Open Shortest Path First Protocol (OSPF), Operational Support, Operations Processes, Optics, Performance Metrics, Performance Tuning/Optimization, Preferred Provider Organization (PPO), Problem Solving Skills, Process Improvement, Process Management, Production Systems, Reporting Dashboards, Return Merchandise Authorization (RMA), Service Level Agreement (SLA), ServiceNow, Software Patches, Standard Operating Procedures (SOP), Subnet, Time Management, Transceivers, VLAN (Virtual Local Area Network) ## Description Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed data center network. This role requires deep expertise in network infrastructure, routing, switching, troubleshooting, and operational support. The Tier 2 Engineer serves as the primary escalation point for Tier 1 engineers, taking ownership of complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations., Advanced Network Operations & Troubleshooting * Operate and troubleshoot a globally based Data Center network, including routing and switching devices. * Perform fault isolation and resolution, diagnosing Layer 1-3 network issues. * Take ownership of escalated cases from Tier 1 engineers, ensuring a successful resolution. * Manage and escalate critical events, communicating clearly and concisely with stakeholders. * Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling. * Detect and diagnose various error/failure conditions across an array of network device types. * Provide hands-on support for network incidents, collaborating with engineering teams when required. Incident Response & Escalation Support * Provide Tier 2 support for all Data Center Network Repair issues, assisting Tier 1 engineers with advanced troubleshooting. * Serve as the escalation point-of-contact during business hours, handling troubleshooting, tooling, and process issues. * Coordinate with DC facilities teams on maintenance activities impacting network infrastructure. * Own incident response processes, including escalations to higher-level support teams when necessary. * Rapidly respond to major network incidents, supporting SEV initiation and resolution processes. Network Monitoring & Optimization * Monitor the DC network infrastructure ticket queues, ensuring timely and accurate responses to alerts. * Track and document incident resolution steps, maintaining accurate logs in ticketing systems. * Proactively identify and resolve network performance issues, optimizing existing configurations. * Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications. Automation & Continuous Improvement * Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements. * Identify areas for automation to improve efficiency. * Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs. * Support network optimization efforts, participating in capacity planning and scaling initiatives. Process & Asset Management * Document and optimize operational processes and procedures, ensuring alignment with best practices. * Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements. * Ensure accurate inventory and documentation in collaboration with audit and asset management teams. * Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.