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# Network Technical Support Engineer

- **Company:** The Brixton Group, Inc.
- **Location:** Seattle, WA, United States
- **Experience:** Expert
- **Salary:** $124,800.0 - $145,600.0
- **Contract:** Permanent contract
- **Skills:** Address Resolution Protocols, Border Gateway Protocol, Computer Networks, Network Congestion, Dynamic Host Configuration Protocol, Domain Name System (DNS), Ethernet, IPv4, IPv6, Python (Programming Language), Network Layer, Routing, Packet Analyzer, Open Shortest Path First (OSPF), Ansible, Runbook, TCP/IP, Tcpdump, Wireshark, Virtual Local Area Networks, Diagnostic Tools, Computer Network Operations, XGS-PON, Break Fix, Low Latency
- **Published:** October 7, 2026
- **Apply:** https://www.dice.com/job-detail/d4769c13-9201-4f03-8ecc-d90a19b9e584

## About the Role

* 5+ years of Network Engineering, Network Operations, or Technical Support experience.
 * Strong production experience with L2/L3 networking, TCP/IP, routing, and broadband networks.
 * Hands-on experience with network CLI, Wireshark/tcpdump, monitoring, and troubleshooting tools.
 * Experience supporting large-scale, multi-vendor production networks.
 * Strong analytical, troubleshooting, and communication skills.
 * Python/Ansible and networking certifications such as CCNA/CCNP or JNCIA/JNCIP are a plus.

## Description

We are seeking an experienced Network Technical Support Engineer to provide post-launch support for a large-scale broadband network. The ideal candidate will have strong hands-on troubleshooting skills across Layer 2/Layer 3, broadband access, routing, IP, and transport networks., * Troubleshoot complex issues involving connectivity, latency, packet loss, routing, and network performance.

 * Perform end-to-end fault isolation across access, aggregation, transport, IP, and customer connectivity.
 * Troubleshoot VLAN, QinQ, Ethernet, ARP, DHCP, DNS, IPv4/IPv6, BGP, OSPF/IS-IS, VRF, NAT/CGNAT, and QoS.
 * Analyze packet captures, logs, alarms, routing tables, interface counters, and network telemetry.
 * Support broadband technologies including FTTH, GPON/XGS-PON, OLT/ONT, BNG/BRAS, RADIAAA, and subscriber management.
 * Lead incident resolution, root-cause analysis, and post-incident reviews.
 * Collaborate with NOC, Network Engineering, Operations, Architecture, Service Assurance, and vendors.
 * Develop troubleshooting procedures, runbooks, and recommendations to improve network stability.