> Markdown version of [/jobs/ext/3610663-solution-architect-microsoft-dynamics-365-ce-customer-service](https://www.wearedevelopers.com/jobs/ext/3610663-solution-architect-microsoft-dynamics-365-ce-customer-service). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Solution Architect Microsoft Dynamics 365 CE Customer Service

- **Company:** IT Gig LLC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Interactive Voice Response, Microsoft Azure, Data Migration, Microsoft Dynamics, Routing, Power BI, Systems Integration, Twilio, Amazon Connect, Microsoft Power Automate, Genesys, Agentic-AI, Microsoft Copilot Studio, Powerapps, Cisco
- **Published:** October 7, 2026
- **Apply:** https://www.dice.com/job-detail/7c9ecf15-7a6e-4c9d-81fa-697e782fbd61

## About the Role

* 15+ years in CRM/Customer Service/Contact Center solutions, with 8+ years in Microsoft Dynamics 365 CE and 5+ years as a Solution/Enterprise Architect.
 * Strong expertise in Dynamics 365 Customer Service, Dynamics 365 Contact Center, Dataverse, Power Platform, Power Apps, Power Automate, and Copilot Studio.
 * Architect enterprise CCaaS/Contact Center solutions covering Voice, IVR, Omnichannel, Routing, Telephony, Digital Channels, Agent Experience, and Customer Service.
 * Hands-on architecture experience with Azure Communication Services, Azure, integrations, APIs, data migration, Power BI/Fabric, security, ALM, and Azure DevOps.
 * Experience with AI/GenAI, Copilot Studio, AI Agents, and CCaaS platforms such as Genesys, NICE CXone, Five9, Amazon Connect, Cisco, or Twilio.
 * Excellent client-facing leadership skills with experience in discovery workshops, assessments, fit-gap analysis, architecture design, roadmaps, presales, executive presentations, and global delivery.