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# 3rd Line Engineer

- **Company:** VIQU Ltd
- **Location:** Brierley Hill, UK (Remote available)
- **Salary:** £40,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Azure, Microsoft Online Services, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Microsoft Software, Windows Servers, Microsoft SharePoint, TCP/IP, Transmission Control Protocol (TCP), Virtualization Technology, VMware Virtualization, Computer Network Technologies, Software Troubleshooting, Firewalls (Computer Science), Vmware
- **Published:** October 8, 2026
- **Apply:** https://www.reed.co.uk/jobs/3rd-line-engineer/57436643

## About the Role

* Strong 3rd Line IT support experience, ideally within an MSP or customer-focused IT environment
 * Strong hands-on Microsoft 365 experience, particularly Exchange Online and SharePoint
 * Good understanding of Microsoft cloud technologies and the wider M365 ecosystem
 * Strong troubleshooting and problem-solving ability across Microsoft environments
 * Good knowledge of Active Directory and Windows Server
 * Good understanding of core networking technologies including DNS, DHCP and TCP/IP
 * Experience supporting multiple customer environments would be highly advantageous
 * Strong communication skills with the confidence to work directly with customers
 * Able to operate effectively as a technical escalation point and support less experienced engineers
 * Comfortable working across different technologies and getting involved outside of a narrow technical specialism
 * An interest in AI, automation and emerging Microsoft technologies would be advantageous
 * Genuine ambition to continue developing technically and take on greater responsibility, * Active Directory (Line)
 * Hyper-V & VMware Virtualization
 * Infrastructure Management
 * Microsoft Azure (Line)
 * Microsoft Windows OS (Win)
 * Networking Skills (Wan)
 * Next-Generation Firewalls
 * Problem Solving (Process)
 * VMware Administration and Virtualization
 * Windows Server Administration (Tcp)

## Description

* Act as a key 3rd Line escalation point for the support team
 * Take ownership of complex technical issues and major incidents
 * Troubleshoot and resolve issues across customer Microsoft environments
 * Support and maintain Microsoft 365 environments across a range of customers
 * Provide technical guidance to the wider support team
 * Build strong relationships with key customers and act as a senior technical contact
 * Support customer onboarding, handovers and technical meetings
 * Get involved in wider projects and technical improvements alongside BAU support
 * Contribute to the development of AI, automation and Microsoft cloud services
 * Identify opportunities to improve customer environments and internal processes