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# EUC Support Engineer (all genders)

- **Company:** Wipro Limited
- **Location:** Garching bei München, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Microsoft Outlook, Cyber Security, Control Panels, Desktop Computing, Identity and Access Management, Virtual Private Networks (VPN), Local Area Networks, System Center Configuration Manager, Productivity Software, Remote Desktop Services, Software Deployment, User Environment Management, Wi-Fi Technology, Office365, Software Troubleshooting, Microsoft InTune, Deployment Automation, Patch Management, Casper Suite, Laptops, Cisco, Servicenow, Windows Client, Unified Endpoint Management
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=49e4efc14e72915e

## About the Role

* Fluent German, along with good English communication

 * 5+ years of hands-on End User Computing / Desktop Support experience

 * Ability to work onsite at the Garching location 5 days per week

 * Strong troubleshooting, customer-facing and onsite IT support experience

Technical Skills:

 * Windows 10/11, macOS, iOS, Android device administration, deployment, migration and troubleshooting

 * Microsoft Intune and endpoint configuration/management

 * SCCM / MECM, Jamf

 * MDM and Windows Autopilot

 * Active Directory, Group Policy (GPO) and user/access management

 * Microsoft 365, Outlook and Teams support

 * Software/application deployment and troubleshooting

 * Patch management

 * Hardware and peripheral support - laptops, desktops, docks, monitors and printers

 * Printer configuration and troubleshooting

 * Experience supporting meeting room systems, including Cisco control panels, video conferencing equipment, and Yealink devices.

 * Basic network troubleshooting - LAN, Wi-Fi and VPN

 * Remote desktop and end-user support

 * IT Asset Management and inventory handling

 * ServiceNow / ITSM - Incident and Service Request Management

 * ITIL-based support processes

 * VIP/Executive user support

 * Experience working in a global enterprise IT infrastructure environment

Applications from people with disabilities are explicitly welcome.

Mandatory Skills: Technical Support .

Experience: 5-8 Years .

## Description

* Provide day-to-day L1/L2 onsite IT support to end users and ensure timely resolution of incidents and service requests.

 * Troubleshoot hardware, operating system, application, peripheral and endpoint-related issues across Windows, macOS and mobile devices.

 * Perform device provisioning, configuration, deployment, migration and troubleshooting using enterprise endpoint-management platforms such as Microsoft Intune, SCCM/MECM and Jamf.

 * Support Microsoft 365 applications including Outlook, Teams and other workplace productivity tools.

 * Install, configure and troubleshoot laptops, desktops, docking stations, monitors, printers and other end-user computing devices.

 * Support meeting rooms, video-conferencing systems and workplace collaboration technologies.
 * Perform basic troubleshooting for LAN, Wi-Fi and VPN connectivity issues and coordinate with relevant infrastructure teams for further resolution where required.

 * Manage incidents and service requests through enterprise ITSM tools in accordance with defined SLA and ITIL processes.

 * Support software installation, application deployment, patching, updates and endpoint lifecycle activities.

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 * Perform user and access-related support activities in coordination with Active Directory, Group Policy and relevant identity-management processes.
 * Manage onsite IT assets, inventory, device allocation, handovers, returns and stock records.

 * Provide professional and responsive support to business users, including VIP and executive users when required.

 * Coordinate with regional and global infrastructure teams, resolver groups, service providers and vendors for escalations and technical issue resolution.

 * Support new user onboarding, device replacements, workplace moves and other end-user lifecycle activities.

 * Maintain accurate technical documentation, support records, asset information and operational updates.

 * Follow applicable IT security, compliance and operational procedures while performing support activities.

 * Identify recurring technical issues and contribute to root-cause analysis and service improvement initiatives.