> Markdown version of [/jobs/ext/3613974-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/3613974-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Application Support Analyst

- **Company:** Euroclear
- **Location:** London, UK
- **Salary:** £47,340.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Software Applications, Database Queries, Linux, OpenShift, Systems Development Life Cycle, Shell Script, Performance Testing, Apache Kafka, Programming Languages
- **Published:** October 8, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5918695672

## About the Role

Must have experience working in application support/service support on a Linux platform and capable of writing SQL statements, shell scripts.

Experience working with Java, Kafka and OpenShift would be advantageous.

Soft skills

Must be highly motivated with excellent analytical, troubleshooting/problem solving skills, knowledge of software development life cycle and a self-starter able to proactively operate with minimal supervision

Certification

ITIL Foundation - certification is ideal but we are prepared to provide formal training for the right candidate seeking a true career option

## Description

* Manages Production and Test Environment support from an application support perspective
 * Resolves Production incidents affecting the applications under their control and communicates effectively with the internal Business Users
 * Resolves Business information requests
 * Adapts and orientates the process to best fit with IT strategy for improving the quality of the Production environment
 * Actively seeks to improve production support through improving existing methods, tools and expertise

General:

 * Supports Production & Test Environment applications; independently resolving complex incidents; Leads process improvements and improves methods and tools
 * Works autonomously with periodic checks by Manager.
 * May also act as informal team lead role based on experience and expert knowledge.
 * May coach others.
 * Has a recognized technical expertise

Role:

 * Provides application support for production and test systems, including incident and problem management.
 * Participates in application software delivery to both test and production environments. Participates in Production site switches and RDR test occasions.
 * Communicates verbally and in writing on complex/large technical issues in a clear and concise format easily understandable by the intended recipient
 * Complete User Requests, both Internal and External, in a timely manner within agreed SLAs.
 * Effectively reviews high complexity project documentation from a production support perspective. Performs the assessment of all large scale changes on their impact on Production.
 * Able to resolve large scale issues autonomously and assist colleagues with escalations.
 * Deals with complex level interventions autonomously.
 * Able to code in a programming language and perform development activities for large scale changes.
 * Create or amend scripts/ macros where required to maintain or improve support tools.
 * May provide specialist job functions such as DBA or Volume Testing (performance testing) and can work in an undefined / new area and may improve upon set guidelines and routines. May guide other colleagues in undefined work areas