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# Desktop Support Analyst

- **Company:** Alderson Loop
- **Location:** Pikesville, MD, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Software Applications, Excel Macros, Issue Tracking Systems, Software Troubleshooting, Workday, Servicenow
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75885928-desktop-support-analyst

## About the Role

* 1-6 years of desktop or help desk support experience, including in-person support.
 * Strong software troubleshooting skills and familiarity with Microsoft 365, including Excel.
 * Excellent customer service and comfort interacting with users throughout the workday.
 * Experience with ServiceNow or a similar ticketing system preferred.
 * Walk-up support or innovation hub experience strongly preferred. Financial services experience and familiarity with Excel macros are pluses.

## Description

* Troubleshoot desktop software issues, including common Microsoft 365 and Office questions.
 * Assist users face-to-face, explain solutions clearly and follow issues through to resolution.
 * Replace simple peripherals such as headsets and mice.
 * Document work in a ticketing system and escalate complex hardware issues to the appropriate team.
 * Work alongside the onsite desktop team to keep support responsive and consistent.