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# Desktop Support Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Red Bank, NJ, United States
- **Experience:** Experienced
- **Salary:** $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Software Engineering, Software Troubleshooting, Peripherals, Computer Equipment
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75903786-desktop-support-technician

## About the Role

The ideal candidate has strong hands-on desktop support experience, excellent troubleshooting skills, and the ability to work effectively in a fast-paced, customer-facing environment., * High school diploma or GED.

 * 3+ years of desktop, field, or onsite IT support experience.
 * Hands-on experience supporting corporate hardware, software, peripherals, and mobile devices.
 * Strong knowledge of computer hardware and software troubleshooting.
 * Experience supporting Windows and macOS environments.
 * Familiarity with Android and iOS devices.
 * Strong customer service and communication skills.
 * Ability to troubleshoot technical issues while maintaining a professional and empathetic approach.
 * Strong analytical, problem-solving, organizational, and time-management skills.
 * Ability to work effectively in a fast-paced, team-oriented environment.
 * Ability to lift up to 45 pounds.
 * Must be authorized to work in the United States.

## Description

We are seeking a Desktop Support Technician to provide onsite IT support through a walk-up Tech Bar in Middletown, NJ. This role will troubleshoot and resolve hardware and software issues across Windows, macOS, Android, and iOS devices while providing a high level of customer service to employees., * Provide onsite desktop and field support through a walk-up Tech Bar, including installation, repair, configuration, and maintenance of IT equipment.

 * Troubleshoot and resolve hardware and software issues involving Windows, macOS, Android, and iOS devices.
 * Diagnose complex desktop, hardware, software, and peripheral issues and coordinate escalations when needed.
 * Assist users with technology questions and provide guidance on proper operation and maintenance of systems and equipment.
 * Deliver professional, timely, and customer-focused technical support while balancing multiple priorities.
 * Document user information, reported issues, troubleshooting steps, and resolutions accurately.
 * Identify recurring technical issues and assist with analyzing trends and potential solutions.
 * Escalate unresolved issues to the appropriate technical teams for additional testing and follow-up.
 * Maintain accurate IT asset and inventory records, including equipment and parts transactions.
 * Communicate technical information clearly to users with varying levels of technical knowledge.
 * Work collaboratively with the IT support team to meet productivity, service, and customer satisfaction goals.