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# Desktop Support Specialist

- **Company:** HCL America Inc.
- **Location:** Council Bluffs, IA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple Mac Systems, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, System Center Configuration Manager, Microsoft PowerPoint, CompTIA Strata - PC Hardware Technology Engineer, Tablet Computers, Servicenow
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75898622-desktop-support-specialist

## About the Role

* Must possess a professional demeanor with strong customer service, consulting, and training skills
 * Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment
 * Basic understanding of networks, Intel servers, and telecom systems
 * Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets
 * Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
 * Strong Microsoft Windows operating system troubleshooting skills
 * Strong macOS troubleshooting skills (Big Sur and above)
 * Excellent problem-solving and critical-thinking abilities
 * Strong written and verbal communication skills
 * Self-motivated with the ability to work independently and with minimal supervision
 * Excellent time management skills
 * Detail- and process-oriented mindset
 * Ability to walk long distances across large facilities
 * Must be able to pass a background security check
 * Valid driver's license and reliable transportation required

What Will Make a Candidate Stand Out

 * Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect
 * Prior experience supporting executive-level users
 * Certifications such as:
 * CompTIA A+ or equivalent
 * Microsoft MCSA (Windows 7, 8, or 10)
 * Networking certifications (CCNA or CCNP)
 * Experience with remote PC control and video conferencing tools
 * SCCM experience