> Markdown version of [/jobs/ext/361531-it-support-technician](https://www.wearedevelopers.com/jobs/ext/361531-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Dextermind Technologies Limited - **Location:** Terneuzen, Netherlands - **Experience:** Experienced - **Salary:** €3,500.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Collaborative Software, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, System Center Configuration Manager, Remote Access Technology, Service Pack, Smart Devices, Wi-Fi Technology, Enterprise Software Applications, Connectivity Problems, Microsoft InTune, Information Technology, User Accounts - **Published:** June 18, 2026 - **Apply:** https://nl.indeed.com/viewjob?jk=66c81378182a8f6b ## About the Role Do you have experience in macOS?, The ideal candidate should have 3-4 years of experience in desktop support, strong troubleshooting skills, and hands-on experience with Microsoft SCCM for endpoint management. Exposure to Microsoft Intune is preferred., * SCCM: 2 years (Required) ## Description The Desktop Support Technician is responsible for providing onsite and remote technical support for end-user computing devices, applications, and IT infrastructure. The role involves troubleshooting hardware and software issues, managing incidents and service requests through a ticketing system, and ensuring timely resolution of user problems in accordance with defined SLAs., * Provide Level 1 desktop support for end users, including incident resolution and service request fulfillment. * Diagnose and resolve hardware, software, operating system, application, and peripheral device issues. * Record, update, and manage incidents and requests through the ITSM/ticketing system. * Install, configure, upgrade, and support Windows operating systems and enterprise applications. * Provide support for Microsoft Office 365, collaboration tools, and authorized business applications. * Perform desktop, laptop, printer, and peripheral hardware installation, maintenance, and troubleshooting. * Manage and troubleshoot user accounts, permissions, and group policies within Active Directory. * Deploy software, operating system images, and security patches using Microsoft SCCM. * Monitor endpoint compliance and assist with endpoint management activities. * Provide basic support for Apple macOS devices and users. * Troubleshoot network connectivity issues, including LAN, Wi-Fi, VPN, and remote access problems. * Coordinate with third-party vendors and internal support teams to resolve complex technical issues. * Perform preventive maintenance and asset management activities for end-user devices. * Support conference room technology, audio/video equipment, and smart devices as required. * Ensure adherence to IT security policies, standards, and operational procedures. * Maintain accurate documentation of incidents, resolutions, and knowledge articles. * Participate in IT projects, system upgrades, office moves, and technology refresh initiatives. * Provide timely communication and status updates to users, management, and stakeholders. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [WeAreDevelopers LIVE – AI vs the Web & AI in Browsers](https://www.wearedevelopers.com/videos/1743-wearedevelopers-live-ai-vs-the-web-ai-in-browsers) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)