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# German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

- **Company:** Mercier Consultancy
- **Location:** Dresden, Germany
- **Salary:** €18,000.0 - €23,000.0
- **Contract:** Permanent contract
- **Skills:** Fitbit, Wearables
- **Published:** October 8, 2026
- **Apply:** https://www.careerjet.de/jobad/de045299e6fd458d8bbf28c0cdc90204b9

## About the Role

* Native or fluent German (spoken and written) is mandatory for this role.
 * Valid EU passport is required.
 * Previous experience in customer support, ideally within the Fitness & Wellness industry or consumer electronics.
 * A genuine passion for health, fitness, and technology, with a good understanding of wearable devices.
 * Excellent communication and interpersonal skills, with a patient and empathetic approach.
 * Ability to work effectively in a fast-paced, team-oriented environment.
 * Proficiency in using customer support software and CRM systems., If you are a motivated German speaker with a passion for Fitness & Wellness and are eager to take on this exciting German Speaking Fitbit Products Support Specialist position in Bulgaria, we encourage you to apply. Click 'Apply Now' to submit your application, and a Mercier Consultancy Group representative will be in touch to guide you through our streamlined recruitment process. We look forward to welcoming you to our international talent network!

## Description

* Provide exceptional customer support for Fitbit products and services in German, addressing inquiries via phone, email, and chat.
 * Assist customers with troubleshooting technical issues related to Fitbit devices, app functionality, and account management, embodying the spirit of the Fitness & Wellness industry.
 * Educate users on product features, benefits, and best practices to enhance their health and wellness journey.
 * Collaborate with internal teams to identify and resolve complex customer issues, contributing to product improvement within the Fitness & Wellness space.
 * Maintain accurate customer records and document all interactions and resolutions in the CRM system.
 * Proactively gather customer feedback to contribute to service enhancements and product development in the Fitness & Wellness sector.
 * Stay up-to-date with the latest Fitbit product updates and Fitness & Wellness trends.