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# Cyber & Network Support Technician

- **Company:** Back2work Group
- **Location:** North Shields, UK
- **Salary:** £26,500.0
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Information Technology, Network Support
- **Published:** May 31, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=f413e67ead16a916

## About the Role

Do you have experience in Technical support?, · Strong problem-solving and diagnostic skills.

· Clear communication skills

## Description

The Cyber & Network Support Technician will play a key role in supporting clients with first-line technical issues, basic cyber-security tasks, and routine network troubleshooting. This entry-level position is ideal for candidates who want to build a long-term career in IT infrastructure and security., · Provide first-line support for hardware, software, and network issues, including diagnosing and resolving common faults

· Support cyber-security monitoring tasks, identifying potential vulnerabilities and escalating risks

· Assist in routine network troubleshooting, configuration, and securing of devices and systems

· Support the implementation of cyber-security best practices to protect systems and data from unauthorised access

· Carry out basic cybersecurity testing and document findings

· Log and document all support activities in line with internal processes.

· Collaborate with senior technicians to escalate complex issues when required.

· Provide excellent customer service to internal and external users.


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