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# HELP DESK AGENT I

- **Company:** Atos Nederland B.V.
- **Location:** Amsterdam, Netherlands
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Salesforce.Com
- **Published:** June 18, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=3d15e45159f7d01c

## About the Role

Do you have experience in Salesforce?, Help Desk Agent (Part-Time) - Dutch Speaking, * Fluent Dutch and good English communication skills

 * Strong organizational and coordination abilities
 * Comfortable managing multiple tasks and following established processes
 * Experience with ticketing systems is helpful but not required
 * Basic IT knowledge is a plus, but technical expertise is not necessary
 * Reliable, detail-oriented, and customer-focused
 * Someone looking for a long-term, stable part-time opportunity

## Description

We are looking for a Dutch-speaking Help Desk Agent to support our BeNeLux operations on a part-time basis.

This role is ideal for someone seeking a stable, long-term position alongside other professional or personal commitments. The work is primarily focused on coordination, communication, and ticket follow-up rather than hands-on technical troubleshooting.

You will act as the link between customers, engineers, and internal teams, ensuring that interventions are scheduled efficiently and that all stakeholders remain informed throughout the process., * Handle incoming calls and support tickets via PSM and Salesforce

 * Coordinate and schedule engineer interventions with customers
 * Serve as the main point of contact between customers, engineers, and internal teams
 * Monitor ongoing tickets and ensure timely follow-up
 * Manage supplier returns following established procedures
 * Prepare and distribute the weekly GUARD on-call schedule
 * Provide clear and accurate status updates to all stakeholders
 * Maintain accurate records and documentation


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