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# IT Srvc & Support Analyst (Onsite)

- **Company:** MEDNAX Services, Inc.
- **Location:** Sunrise, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Microsoft Office, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://non-clinical-pediatrix.icims.com/jobs/55105/it-srvc-%26-support-analyst-(onsite)/job?in_iframe=1

## About the Role

* High School diploma required
 * 2-4 years' experience
 * Prior healthcare support experience a plus.

Knowledge/Skills:

 * Functional knowledge of Macintosh and Windows computing
 * Functional knowledge of Microsoft Active Directory
 * Ability to work well with others, contribute to team values and rapport-building across the organization
 * Experience working in a team-oriented, collaborative environment
 * Ability to work flexible schedules, including night shifts and on call rotations.

Software:

 * Competency in MS Office Suite & Office 365

## Description

The IT Service & Support Analyst works onsite in our Sunrise Office and provides customer service and support to all internal customers while proactively addressing issues and queries, ensuring 100% internal customer satisfaction every time. Activities include resolving requests for support or advice from internal customers via phone, chat, service portal and email; take ownership of and responsibility for requests and prioritizes them in accordance with procedures and SLAs (Service Level Agreements).

 * Single point of contact for all IT Services & Support via phone, chat, service portal, email & walk-up queries from internal customers
 * Troubleshoots software and hardware issues, with the goal of first contact resolution
 * Escalate issues to appropriate second- and third-level subject-matter experts with proper troubleshooting steps taken documented in the ITSM platform.
 * Communicates promptly on progress, and handling customers with a professional attitude ensuring timely resolution or escalation, ensuring customers are 100% satisfied
 * Accurately documents all cases in the service management system and escalates to appropriate support teams
 * Leverages internal and external resources (knowledge bases, manuals, support sites, vendors, etc.) to find answers and resolve issues
 * Contributes to the creation/facilitation/maintenance of knowledge articles and user guides
 * Advocates for customers to ensure they receive high-quality and timely service and support from the entire IT organization
 * Maintains and protects confidentiality with regard to all aspects of patient care and employee information
 * Builds relationships with other IT teams through frequent constructive communication
 * Adheres to and support Pediatrix standards, policies, and procedures
 * Participates in after-hours & on-call support rotation and shift scheduling based on business need
 * Performs in a high paced environment with the ability to multitask & prioritize tasks
 * Performs other duties as assigned