> Markdown version of [/jobs/ext/3617164-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/3617164-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT SUPPORT SPECIALIST - **Company:** County of Benton - **Location:** Bentonville, AR, United States - **Experience:** Experienced - **Salary:** $48,422.0 - $72,634.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Microsoft Outlook, Information Systems, Desktop Computing, Web Browsers, Networking Hardware, Microsoft Networking, Windows Search, Peripherals, Computer Equipment, Information Technology, Hardware Infrastructure - **Published:** October 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4c2495b669221624 ## About the Role The applicant must have working knowledge of Microsoft network based computer systems. Furthermore, a college degree in Information Systems or related field or 3 to 5 years experience as a field PC technician in a networking environment, and a Comptia A+ certification is required. OTHER SKILLS and ABILITIES: This position requires a significant amount of problem solving skills and customer support. It will be necessary to assist technology users through training, explanation and troubleshooting. A sound understanding of basic automation techniques and people skills is required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must frequently sit; talk; hear; and use hands and fingers to handle or feel objects. Also, the employee must occasionally stand, walk, stoop, kneel, or crouch, and reach with hands and arms. Specific vision abilities required by this job include close vision and the need to view a computer screen for extended periods of time. The employee must occasionally be required to lift up to 50 pounds. ## Description Some county computer systems are designed to maintain highly sensitive and confidential information. A criminal history search is conducted by law enforcement investigators prior to employment and at any time deemed necessary during employment, to satisfy security requirements. Each IT employee must be a friendly and knowledgeable customer-service oriented person that exhibits patience and skilled abilities to assist others. All employee interactions and activities must comply with policies and regulations set forth by county, state and federal guidelines and/or statutes. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Assist computer users with routine hardware troubleshooting. Assist computer users with software support for the following set of standard applications: Microsoft Windows Desktop, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Internet Explorer Provide recommendations to county offices for software and hardware solutions. Assist computer users with software support of custom and canned applications. Provide hardware troubleshooting and repair for: personal computers, printers, network devices, cabling and peripherals. Provide training to computer users on all supported network based software applications. Install personal computer equipment and software as well as network related equipment and software. Maintain accurate inventory of all equipment for the Information Technology department.