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# Help Desk Technician L1 - MSP

- **Company:** Bowman and Williams Inc
- **Location:** Midland Park, NJ, United States (Remote available)
- **Experience:** Starter
- **Salary:** $40,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Windows Servers, Wi-Fi Technology, Computer Network Technologies, Connectivity Problems, Microsoft InTune, Adobe, User Administration
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75885329-help-desk-technician-l1-msp

## About the Role

* 1-2+ years of IT support experience preferred.
 * MSP or fast-paced corporate Help Desk experience strongly preferred.
 * Hands-on experience with Microsoft 365 and Active Directory.
 * Familiarity with Entra ID and Group Policy.
 * Basic Windows Server support experience.
 * Experience with workstation deployments and rollouts.
 * Foundational networking knowledge, including DNS, DHCP, SMB, and basic connectivity troubleshooting.
 * Exposure to PSA, RMM, and/or Intune platforms is a plus.
 * Strong troubleshooting and problem-solving ability.
 * Strong organizational, documentation, and time-management skills.
 * Ability to take ownership of issues and work effectively within a team.
 * High school diploma or higher.
 * Certifications are not required.

## Description

* Serve as the first point of contact for client support requests via phone and email.
 * Troubleshoot and resolve workstation, login, password, MFA, and common application issues.
 * Manage basic user administration within Active Directory and Entra ID.
 * Support Microsoft 365, including permissions, licensing, and distribution lists.
 * Perform workstation deployments, configurations, and troubleshooting.
 * Troubleshoot Microsoft Office, Adobe, and other common business applications.
 * Configure and troubleshoot network printers, including scan-to-email and scan-to-folder.
 * Troubleshoot basic Wi-Fi, DNS, DHCP, and network connectivity issues.
 * Utilize PSA and RMM platforms to manage tickets, monitor alerts, and support client devices.
 * Use Microsoft Intune to review devices, run scripts, and check compliance.
 * Maintain accurate ticket notes and technical documentation.
 * Properly escalate advanced networking, server, security, and infrastructure issues to L2/L3 engineers.
 * Work toward independently managing approximately 8-12+ tickets per day after completing the initial training period.