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# IT Help Desk Engineer

- **Company:** Boxit Corporation
- **Location:** San Francisco, CA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Bash Shell, Cloud Computing, Python (Programming Language), Windows PowerShell, Microsoft SharePoint, ServiceNow IT Service Management, Google Drive, Tablet Computers, Microsoft Onedrive, Gsuite
- **Published:** October 8, 2026
- **Apply:** https://www.thejobnetwork.com/job/28e61019-d2ae-46f5-acba-1649d5f8f011/it-help-desk-engineer

## About the Role

You must have a valid CA driver's license and must be willing to travel to client sites as needed., * Experience supporting Windows 10/11

 * Experience supporting Apple macOS
 * Familiarity with Windows Server 2016/2019/2022 and Active Directory
 * Familiarity with Cloud resources (Google Drive, SharePoint, OneDrive)
 * Familiarity with Microsoft 365 and Google Workspace (G Suite)
 * Familiarity with 'smart' devices such as phones, tablets, etc.
 * Familiarity with automation and scripting such as PowerShell, Bash, or Python (bonus)
 * Knowledge of common office communication applications such as Slack or Microsoft Teams (bonus)
 * Exposure to IT ticketing system (ConnectWise Manage/PSA an extra plus)

## Description

Job DescriptionDescriptionAre you really interested in technology and spend your time always trying to learn more? You could be the addition we are looking for!, * Provide excellent technical support to more than 6,000 users across 200+ client organizations.

 * Diagnose and resolve issues across a wide range of technologies.
 * Communicate clearly with users and teammates, and document issues and resolutions.
 * Adapt to different client environments and take ownership of assigned work.
 * Travel to client sites as needed to provide support.
 * Participate in a one-week on-call rotation approximately every 6-8 weeks.