> Markdown version of [/jobs/ext/3617699-technical-service-advisor](https://www.wearedevelopers.com/jobs/ext/3617699-technical-service-advisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Service Advisor - **Company:** Temperature Systems Inc - **Location:** Madison, WI, United States - **Contract:** Permanent contract - **Skills:** Virtual Environment, Software Troubleshooting - **Published:** October 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6c1c539038131470 ## About the Role A significant component of this role is technical training. The Technical Service Advisor is responsible for developing and delivering effective technical training programs for both internal employees and TSI's dealer/contractor network. The successful candidate must have proven experience training others in a technical environment, along with strong hands-on HVAC knowledge and the ability to communicate complex information clearly to audiences with varying levels of experience., * High school diploma or GED. * Demonstrated professional experience working with HVAC systems, equipment, service, installation, troubleshooting, or technical support. * Strong working knowledge of HVAC principles and equipment, including refrigeration cycles, electrical systems, controls, gas combustion, and related service practices. * Proven experience training, teaching, mentoring, or providing structured technical instruction to others. * Experience explaining complex technical concepts to individuals with varying levels of technical knowledge. * Strong troubleshooting, diagnostic, and problem-solving skills. * Strong verbal communication, presentation, and customer service skills. * Ability and willingness to provide hands-on technical support in both classroom and field environments. * Valid driver's license and ability to travel as required. Preferred * Experience with building automation systems, HVAC controls, or communicating controls. * Experience with hydronic heating and cooling systems. * Experience with chillers and commercial HVAC equipment. * Experience developing formal technical training programs, curriculum, presentations, or instructional materials. * Experience conducting classroom or hands-on laboratory training. * Manufacturer certifications, HVAC technical certifications, trade school education, or equivalent advanced HVAC training. * Experience working with HVAC distributors, manufacturers, contractors, or dealer networks. Knowledge, Skills and Abilities * Strong technical aptitude and ability to troubleshoot HVAC systems systematically. * Ability to teach-not simply demonstrate-technical concepts and processes. * Strong presentation and facilitation skills with the ability to engage both experienced technicians and developing professionals. * Ability to translate highly technical information into understandable, practical guidance. * Strong interpersonal and relationship-building skills. * Customer-focused mindset with the ability to remain calm and professional when troubleshooting challenging situations. * Ability to balance technical support calls, training responsibilities, field needs, and competing priorities. * Self-directed with strong organization, preparation, and follow-through. * Collaborative approach and willingness to work across departments to resolve customer and technical issues. Success in This Role Success in this position requires someone who brings together three important capabilities: deep HVAC knowledge, strong troubleshooting ability, and demonstrated skill as a technical trainer. The ideal candidate is comfortable working directly with equipment but is equally effective standing in front of a classroom, leading hands-on instruction, or walking a technician through a difficult problem over the phone. ## Description The Technical Service Advisor provides advanced technical support, troubleshooting assistance, and product training to TSI employees, dealers, contractors, and customers. This position serves as a technical resource for HVAC equipment, applications, installation, start-up, diagnostics, and service-related issues., * Provide technical HVAC support to dealers and contractors, primarily by phone, email, and other remote methods, with field visits as needed. * Diagnose equipment, installation, application, and operational issues and guide customers through appropriate troubleshooting and corrective actions. * Provide technical support to TSI Inside Sales, Outside Sales, Warranty, and other departments as needed. * Serve as a liaison between dealers, contractors, TSI, and manufacturers to help resolve complex equipment, application, and technical issues. * Work with dealers and manufacturers to research and resolve equipment-related claims and other non-standard service situations. * Develop, coordinate, and deliver technical training programs for TSI employees and the dealer/contractor network. * Identify training needs and develop course content, presentations, demonstrations, hands-on exercises, technical materials, and other learning resources. * Deliver engaging technical instruction in classroom, laboratory, field, and virtual environments. * Adjust training methods based on the technical knowledge and experience level of the audience. * Maintain training schedules, attendance records, training materials, equipment, supplies, and TSI training/lab facilities. * Stay current on manufacturer products, controls, emerging HVAC technologies, service procedures, and industry practices. * Assist with equipment start-ups, commissioning, troubleshooting, and field technical support when necessary. * Repair or evaluate damaged equipment when appropriate. * Partner with the Warranty Department to evaluate and process non-standard or complex warranty claims. * Participate in manufacturer training, technical meetings, and product education programs. * Travel as required for customer training, equipment start-ups, field support, manufacturer training, and industry meetings, including occasional overnight travel. * Help ensure appropriate Technical Service Advisor coverage is available during normal business hours to support customers and TSI employees. * Promote a cooperative, customer-focused, and team-oriented approach when working across departments, with manufacturers, and with customers. * Perform other duties and responsibilities as assigned.