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# BA Testing Lead

- **Company:** Indotronix Avani Group
- **Location:** Columbus, OH, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Data Analysis, Business Systems, Customer Interaction Management (Software), Database Queries, IP Pbx, JSON, Machine Learning, Chatbots, Genesys, Large Language Models, Virtual Agents, Servicenow, Web Api
- **Published:** October 8, 2026
- **Apply:** https://candidateportal.ceipal.com/job-details/C6zNiyY2lF6P43s6uFcGtUVasXYQ84rj2ERhDG32pQ4

## About the Role

5+ years' experience as a Business Systems Analyst, QA Lead, or Product Analyst

 - Proven expertise with Contact Center technologies
 - Hands-on experience testing APIs and web services
 - Proficiency in writing SQL queries and analyzing data
 - Familiarity with AI/ML, conversational AI, virtual agents, or LLM-based platforms
 - Strong understanding of Agile delivery methodologies

Preferred Skills

 - Experience with Genesys Cloud and ServiceNow
 - Ability to test and validate voice systems, Desired Qualifications · 5+ years as Business Systems Analyst QA Lead or Product Analyst · Experience with Contact Center technologies · Experience testing APIs and web services · Experience writing SQL queries and analyzing data · Familiarity with AI/ML Conversational AI virtual agents or LLM-based platforms · Experience with Agile delivery methodologiesPreferred knowledge of Genesys Cloud ServiceNow and ability to test voice systems

## Description

Drive digital transformation as a Senior Business Systems Analyst / Testing Lead for Huntington's Agentic AI and Contact Center initiatives. This high-impact, fully remote contract role blends business analysis, testing leadership, and solution delivery across AI-powered customer servicing platforms. Collaborate with cross-functional teams to build, test, and launch innovative virtual agent, voice AI, customer authentication, and fraud servicing solutions. Influence the future of customer experience while growing your expertise in cutting-edge AI technologies., Analyze and document business, functional, technical, and operational requirements for AI and Contact Center solutions

 - Design process flows, journey maps, use cases, and user stories for complex customer interactions
 - Develop, manage, and trace requirements throughout the project lifecycle, ensuring clear acceptance criteria and prioritization
 - Lead end-to-end testing strategies, including functional, integration, regression, UAT, and production validation
 - Build and manage comprehensive test cases for both standard and exception scenarios, validating AI behavior, API integrations, and customer outcomes
 - Identify and document defects, coordinate remediation, and drive continuous quality improvements
 - Support automation opportunities for AI and API testing to increase efficiency
 - Participate in architecture reviews, solution design sessions, and production readiness activities
 - Track project dependencies, risks, and action items, supporting governance and compliance reviews