> Markdown version of [/jobs/ext/3618035-tech-support-specialist](https://www.wearedevelopers.com/jobs/ext/3618035-tech-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Support Specialist - **Company:** Leadtech Group - **Location:** Spain - **Contract:** Permanent contract - **Skills:** ASP.NET, Adobe Flash, JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Systems Engineering, JIRA, Software as a Service, Databases, System Configuration, Information Engineering, Cursor, Software Debugging, Issue Tracking Systems, JSON, Python (Programming Language), Log Analysis, Power BI, Large Language Models, Prompt Engineering, Generative AI, Information Technology, OPUS (Software), Claude, Asynchronous Programming, Api Design, Zendesk, Looker Analytics, GPT, Data Pipelines, User Administration - **Published:** October 8, 2026 - **Apply:** https://www.jobleads.com/es/job/tech-support-specialist--spain--ee27035080aee900b31530be99509fe36 ## About the Role * At least 1 year of experience in Customer Service, Technical Support, or related roles in digital or SaaS environments * Proven experience working with ticketing systems (e.g., Zendesk, Freshdesk, Jira) and handling asynchronous communication channels (email, web forms) * Nice to have: Students currently pursuing careers in Data Analysis, Systems Engineering, or IT Systems are encouraged to apply (no degree required) Technical Knowledge * Deep understanding of APIs, web integrations, and JSON data structures. API development knowledge is a plus * Experience in user access management, system permissions, and basic platform configuration * Familiarity with CRM systems, automation tools, and data visualization platforms (e.g., Looker, Power BI) is a plus * Robust understanding of data engineering concepts, including databases, data pipelines, and data debugging * Familiarity with n8n is a plus * Strong proficiency in JavaScript (basic development level required); Python is a plus * Strong expertise in prompt engineering and Generative AI (LLMs), including developer-level experience with Claude (Opus, Sonnet, Pro, Flash), Mistral, GPT-5, and LLaMA * Experience with Cursor IDE AI is a plus Skills * Strong analytical and problem-solving abilities, with a keen attention to detail and a structured approach to troubleshooting * Excellent written and verbal communication skills in English (advanced level); Spanish is a plus but not mandatory * Proven ability to work autonomously while maintaining close collaboration with cross-functional teams * Highly empathetic and customer-oriented, with a genuine passion for supporting merchants and ensuring their success * Organized, accountable, and adaptable, able to manage multiple priorities effectively in a dynamic and fast-paced environment, * Be part of a team that bridges customer empathy with technical expertise, playing a vital role in ensuring merchant success * Work in a collaborative, innovative environment that values continuous learning and shared knowledge * Gain hands-on experience with cutting-edge systems, integrations, and automation tools that drive operational excellence ## Description We are looking for an analytical, solution-oriented, and service-driven professional who enjoys solving problems in digital environments. The ideal candidate thrives in a fast-paced environment, approaches challenges with curiosity, and maintains a collaborative mindset to enhance processes, documentation, and merchant satisfaction. Main Responsibilities Customer Support & Case Management * Handle customer inquiries via ticketing systems with professionalism, empathy, and technical accuracy * Classify and prioritize issues based on urgency, business impact, and technical complexity * Ensure every interaction reflects high-quality communication and adherence to service standards (SLAs, tone, and consistency) * Document case details thoroughly, maintaining traceability and clarity for escalations or audits Technical Analysis & Troubleshooting * Perform initial technical assessments of issues by reviewing logs, configurations, and merchant data * Analyze logs and other system outputs to detect causes, errors, or inconsistencies * Execute basic configurations (e.g., Merchant ID setup, user access creation, and permission management) on supported platforms * Provide first-level technical assistance to merchants - including platform navigation, account configuration, and general troubleshooting * Collaborate with the Development team to reproduce, diagnose, and elevate complex issues efficiently Escalation & Collaboration * Escalate cases to technical teams (Development, Product, QA) following structured protocols and with complete context * Participate in regular syncs with Product, QA, and Data teams to identify recurring problems and process improvements Process & Knowledge Improvement * Identify recurring issues or process gaps and propose preventive or optimization actions * Contribute to internal documentation, FAQs, and workflows to help improve efficiency and knowledge sharing * Support the onboarding and training of new CS members in technical aspects of tools and platforms * Collaborate with cross-functional teams on initiatives that enhance the merchant experience and streamline operations Requirements Education & Experience * At least 1 year of experience in Customer Service, Technical Support, or related roles in digital or SaaS environments * Proven experience working with ticketing systems (e.g., Zendesk, Freshdesk, Jira) and handling asynchronous communication channels (email, web forms) * Nice to have: Students currently pursuing careers in Data Analysis, Systems Engineering, or IT Systems are encouraged to apply (no degree required) Technical Knowledge * Deep understanding of APIs, web integrations, and JSON data structures. API development knowledge is a plus * Experience in user access management, system permissions, and basic platform configuration * Familiarity with CRM systems, automation tools, and data visualization platforms (e.g., Looker, Power BI) is a plus * Robust understanding of data engineering concepts, including databases, data pipelines, and data debugging * Familiarity with n8n is a plus * Strong proficiency in JavaScript (basic development level required); Python is a plus * Strong expertise in prompt engineering and Generative AI (LLMs), including developer-level experience with Claude (Opus, Sonnet, Pro, Flash), Mistral, GPT-5, and LLaMA * Experience with Cursor IDE AI is a plus Skills * Strong analytical and problem-solving abilities, with a keen attention to detail and a structured approach to troubleshooting * Excellent written and verbal communication skills in English (advanced level); Spanish is a plus but not mandatory * Proven ability to work autonomously while maintaining close collaboration with cross-functional teams * Highly empathetic and customer-oriented, with a genuine passion for supporting merchants and ensuring their success * Organized, accountable, and adaptable, able to manage multiple priorities effectively in a dynamic and fast-paced environment Benefits WHY JOIN US * Be part of a team that bridges customer empathy with technical expertise, playing a vital role in ensuring merchant success * Work in a collaborative, innovative environment that values continuous learning and shared knowledge * Gain hands-on experience with cutting-edge systems, integrations, and automation tools that drive operational excellence