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# Help Desk Technician

- **Company:** Insight Global
- **Location:** Hendersonville, PA, United States
- **Experience:** Starter
- **Salary:** $39,520.0 - $49,920.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Configuration Management Databases, System Configuration, Microsoft Office, Network Protocols, Simulation Software, Virtual Machines, ServiceNow IT Service Management, Office365
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75896666-help-desk-technician

## About the Role

* 1-3 years of experience with Windows OS support / Help Desk support
 * Active Directory Experience
 * Office 365 and MAC OS experience
 * Ticketing experience

Plusses-

 * Servicenow Ticketing Experience

## Description

Insight Global is seeking a Helpdesk tech for one of their simulation software engineering companies. This person will be sitting onsite in the Canonsburg location. 60% of their day will be doing ticketing and 40% of their day will be upkeep of end users and support.

Some responsibilities will include -

 * Provide tier-1 and tier-2 support to the end user either physically or through remote support tools

 * Manage, create, respond to, and resolve Incidents and Service Requests adhering to pre-defined processes and SLA

 * End User Support

 * Adhere to documented Asset Management procedures and maintain accurate records in the CMDB

 * Troubleshooting issues related to Microsoft Office tools including O365 and MS Teams

 * Configuration and troubleshooting of basic issues related to (but not limited to) virtual machines, networks / network protocols, and Windows File Shares

 * Assist with the onboarding and offboarding of employees (remote and in-person)