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# Manager, Systems Success

- **Company:** Oak View Group
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $91,300.0 - $118,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Salesforce.Com
- **Published:** October 8, 2026
- **Apply:** https://careers-ovg.icims.com/jobs/35046/manager%2C-systems-success-%7C-full-time-%7C-remote/job?mode=apply&apply=yes&in_iframe=1&hashed=-336146222

## About the Role

* 3-5 years of successful revenue-generating and/or systems enablement experience, preferably in premium seating, sports, entertainment, hospitality, venue, or business-to-business (B2B) sales.
 * Bachelor's degree in a related field is required. Master's preferred.
 * Proven track record of consistently meeting or exceeding key performance metrics related to sales technology and systems usage and adoption.
 * Experience utilizing CRM platforms (such as Salesforce), Microsoft Office Suite, and other sales technology tools to manage pipelines, maintain accurate records, and produce performance reports.
 * Previous experience in assisting in managing partner success and relationships in a collaborative environment.
 * Highly organized, self-motivated, and results-driven with the ability to manage multiple priorities, work independently, and thrive in a fast-paced, goal-oriented environment.
 * Strong verbal, written, presentation, and negotiation skills with the ability to communicate effectively with clients, executives, and internal stakeholders.

## Description

The Manager, Systems Success, will serve as the bridge between central systems/processes and local execution. Help local sales, service, and marketing teams adopt best practices; use systems correctly; and translate client feedback into actionable feedback for Sales Performance, Revenue Marketing, and Revenue Systems & Data. Under the Sales Performance vertical, the goal is to help all venues and clients achieve optimal revenue to goal success., * Share best practices across assigned venues and help local teams apply sales, service, marketing, and systems playbooks.

 * Support user adoption for Salesforce Sales Cloud, Outreach, Salesforce Marketing Cloud, reporting, lead distribution, campaigns, and other commercial workflows.
 * Partner with the Director of Sales on execution and local accountability at assigned venues.
 * Partner with the Revenue Systems & Data Team to surface recurring system issues, training needs, and process improvement opportunities.
 * Help local teams understand how to use central tools without relying on central staff for routine execution.
 * Provide practical enablement, office hours, documentation, and follow-up support.
 * Act as an early-warning system for adoption gaps, process confusion, or service-model breakdowns.
 * Evaluate, operate, and manage the documentation repository for systems use and training to ensure all venues and clients are enabled by the sales systems.
 * Fill the gaps needed in executing sales and marketing campaigns related to system set-up and usage.