> Markdown version of [/jobs/ext/3619294-servicenow-platform-manager](https://www.wearedevelopers.com/jobs/ext/3619294-servicenow-platform-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Platform Manager - **Company:** ADDITIONS - **Location:** Denver, CO, United States - **Experience:** Expert - **Salary:** $218,400.0 - $249,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Configuration Management Databases, Cyber Security, Enterprise Software Applications, Technical Debt, Servicenow - **Published:** October 8, 2026 - **Apply:** https://www.disabledperson.com/jobs/75899778-servicenow-platform-manager ## About the Role * 5+ years of ServiceNow experience across platform management, product ownership, administration, business analysis or consulting * Experience taking meaningful ownership of a ServiceNow environment, ideally within an enterprise organisation * Strong ServiceNow governance and roadmap experience, with the confidence to balance strategic platform decisions with day-to-day delivery * Proven experience managing a ServiceNow SI or implementation partner, including the technical understanding to challenge designs, estimates and proposed solutions * Strong knowledge of ITSM and CSM, with broader exposure to areas such as CMDB/CSDM, ITOM, ITAM, Service Catalog, workflow automation or Performance Analytics beneficial * ServiceNow Certified System Administrator (CSA) certification * ServiceNow Certified Implementation Specialist certifications across ITSM and CSM * Strong understanding of ITIL principles; ITIL Foundation certification would be beneficial * Ability to gather business requirements, lead stakeholder conversations and translate competing priorities into a structured platform backlog * Comfortable being hands-on when required rather than operating solely at management level * IRM experience would be particularly useful as the platform moves into its next phase of development * Experience working in enterprise environments preferred, although strong consulting or high-growth/scale-up experience will also be considered ## Description * Take overall ownership of the ServiceNow platform, with roughly 70% of your time focused on platform leadership, governance and delivery oversight * Build and manage the ServiceNow roadmap, aligning investment and priorities with changing business requirements * Own the backlog and demand process, turning stakeholder requirements into clear priorities and achievable platform improvements * Manage the relationship with the external Systems Integrator, reviewing and challenging solution designs, estimates, delivery plans and technical approaches * Ensure the business retains strong internal platform knowledge, documentation and governance rather than becoming overly dependent on external partners * Oversee releases, testing, upgrades, platform maintenance and change activity across the ServiceNow environment * Work directly with stakeholders across IT, Security, Infrastructure, Enterprise Applications and wider business functions to improve processes and platform adoption * Continue developing existing ITSM and CSM capabilities while identifying opportunities to expand ServiceNow across the organisation * Help improve employee onboarding and other internal workflows through automation and better use of the platform * Assess future modules and capabilities, with Integrated Risk Management (IRM) among the next areas being considered * Keep approximately 30% of the role technically focused, stepping into administration or configuration where needed while the SI handles the majority of development work * Improve reporting, dashboards and KPIs to give leadership greater visibility over platform performance, adoption, demand and delivery * Maintain strong controls around integrations, access, data quality, technical debt and platform customisation, * 40-hour-per-week contract with the opportunity to make an immediate impact. * Ownership of a ServiceNow platform that is still relatively early in its maturity, giving you genuine influence over how it develops * A broad remit spanning platform strategy, governance, vendor management, stakeholder engagement and technical oversight * The chance to take ServiceNow beyond its current core use cases and support wider adoption across the business * Exposure to an evolving roadmap covering areas such as IRM, HR Service Delivery, Security Operations, AI enablement and further workflow automation * Potential for contract extension or conversion into a permanent position as the platform roadmap develops