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# Desktop Support Specialist

- **Company:** Stefanini
- **Location:** Union City, NJ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, System Configuration, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Desktop Services, Data Logging, Software Troubleshooting, Guidewire PolicyCenter, Laptops, Servicenow
- **Published:** October 8, 2026
- **Apply:** https://www.disabledperson.com/jobs/75878247-desktop-support-specialist

## About the Role

* Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.
 * Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
 * Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
 * Windows Migration.
 * Hardware/Software Troubleshooting
 * Experience with VPN, Soft Phones, Remote Desktop, VDI.
 * Asset Tracking/Inventory Management
 * Phone and Tablet support (Windows, iPhone, iOS, Android)
 * Experience with Ticketing System (ServiceNow).
 * Strong Communications Skills
 * Excellent proven track record supporting clients in a financial environment.
 * Excellent proven customer service based approach
 * Good written and verbal communication skills
 * Good time management skills
 * Strong organizational and analytical skills
 * Ability to multi-task and work under pressure
 * Ability to work autonomously and within team
 * Dress Code: Business casual

## Description

* Provide swift and professional deskside IT support
 * Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
 * Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
 * Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
 * Collaborate with other support groups across global locations to help troubleshoot client issues
 * Utilize tools for building, monitoring and troubleshooting client devices
 * Participate in Disaster recovery testing exercises
 * Upholding procedures for logging, reporting, and statistically monitoring desktop operations
 * Write technical support and client documentation in form of Knowledgebase articles
 * Meet or exceed expected customer service levels